08/06/2026
Empathy and integrity run deep with Trudy and Anne-Marie, in our claims team.
Because no two claims are the same and at claim time there is stress, vulnerability and uncertainty, Trudy and Anne-Marie start with the most important first step – listening.
As Trudy says “Our approach is centred on being genuinely present for our clients and taking the time to understand what they’re going through. We listen carefully, build trust, and provide support that reflects their individual needs and circumstances. From there, we’re able to advocate for them in a way that is thoughtful and practical.”
When clients are at their most vulnerable, that’s when the Penberthy difference shines through. Anne-Marie says it’s about going above and beyond.
“Every client situation is different, and they need genuine empathy, support and effective advocacy. It's about repaying our valued clients for the trust they placed in us when they took out the insurance policy.”
Outside of work their personalities are just as strong from Anne-Maries unwavering loyalty to the Springboks to Trudy’s love of grassroots rugby and sport in all forms. That sense of connection, teamwork and loyalty naturally carries through into the way we work together and care for our clients.
Trudy’s been with us for 7 years, Anne-Marie 3. And when we asked them what they enjoy most about their work, they both agreed. “Our values align with Penberthy’s. It’s different to anywhere else we’ve worked. The family values here run deep and flow directly through to our clients.”
They reckon they’re proud to work here. Well - we’re mighty proud too – proud that they’re part of our team.
https://penberthy.co.nz/