ACPG careline : +603-9286 3323,
[email protected],
www.acpgconsultant.com ACPG careline : +603-9286 3323,
[email protected],
www.acpgconsultant.com
Introducing ACPG Management Sdn Bhd insurance services............
During these solid 23 years of "hard ground" experiences, we ACPG have developed niche market product by designing policies that suits potential clients and not sell
what the insurer has. These solid years of experience has earned us a reputation of providing "TOTAL INSURANCE SOLUTION" rather than "PROTECTION" as in the ordinary insurance provider. We have many successful schemes with proven track record and in the process of designing many more new products. We have a team of young, qualified and dynamic team in both head office and branches and are prepared to take upon any new challenges with the ever changing landscape of the insurance industries. Our vision, Mission, Guiding Principles, Core Values & Service Intent Statement
OUR PURPOSE
Our clients come to meet us with their insurance needs. We will fulfill these needs by designing and delivering sound professional advice and provide practical solutions. They can expect superior value and quality services at all times. We seek to build and treasure viable long-term relationships with all our clients. If we cannot meet their needs, we will explain why, offer alternatives and work to assure them that we have tried our best. OUR PHILOSOPHY
We seek to build and have people who are adaptable, balanced, and competent. Just as we value strong and sustainable partnerships with our clients, so it is with our staff and our business associates. To achieve the sales target and become the Most Knowledgeable and Respectable Insurance intermediary by providing the best coverage to suit our clients need and to provide them sound professional advice before policy inception until claim settlement. To be the most Organized and Respectable Insurance Intermediary in this region. The Niche market player with "ONE STOP INSURANCE SERVICE ". Our service standard are beyond comparison and contract. OUR VISION
A - Always one step ahead and always deliver what we promised. C - Can achieve better and committed deliver service. G - Growth together and committed to our clients. MISSION STATEMENT
Together, we are committed. To serve our customers as a dedicated and responsible Insurance advisor and solutions provider. To provide our employees with a dynamic work environment that will challenge, motivate and reward them. In all our journey to excellent, we aspire to set legend in the malaysia insurance industry. Your Risk, We Advise
Your Claim, We Manage
Your Problem, We Solve
GUIDING PRINCIPLE
Long term benefits should not be sacrificed for short term gains. VALUES
1. Integrity
2. Being Professional
3. Confront Problems Immediately
4. Pay Attention To Details To Achieve Perfection
5. Be Bold
- Hiring Process
- Product Development
- People Development
ACPG provided Malaysia Insurance Solution Service as below
Commercial Insurance
1. Motor
• Motor
• Private / Commerce
• Auto Assistance
2. Fire
• House owner
• Householder
• Loss of Profits
3. Engineering
• Contractors’ All Risks
• Er****on All Risks
• Bond Insurance / Insurance Guarantee
• Machinery Breakdown
• Equipment All Risks
• Machinery All Risk
4. Workmen’s Compensation
5. Liability
• Public Liability
• Employers’ Liability
• Product Liability
• Professional Indemnity
• Management Liability
• Errors & Omissions Insurance
6. Marine
• Marine Cargo
• Goods In Transit
7. Group Accidental & Health Insurance
• Foreign Worker PA (FWCS)
• Foreign Worker Hospitalisation and Surgical Insurance (SKHPPA)
• Insurance Guarantee (IG) for Foreign Worker
• Business Travel Insurance
8. Miscellaneous
• Burglary
• Money
• All Risks
• Mobile Plant & Equipment
• Plate Glass
• Fidelity Guarantee
• Office Equipment All Risk
Commercial Insurance – Special Risk Solution for Ultimate Range
• Office
• Services
• Retail
• Food & Beverage
• Value Hotels
• Light Manufacturing
• Condominium & Apartment
Personal (Individual) Insurance
1. Personal Accident/ Liability
• Golfer’s Insurance
• Group PA
• Traveller’s Insurance
• Motor Passenger PA
• Personal Liability
2. Hospital & Surgical
• Group Hospital Benefits
• Hassle Free Admission Hospital & Surgical Plan (Medical Card)
3. Medical, Income, Retirement and Education
• Disability Income Plan
• Income Replacement Plan
• Dread Disease Plan
• Cash Less Payment Health & Medical Card Plan
• Mortgage Liquidation Plan
• Motor Vehicle Hire Purchase Liquidation Plan
• Children Education Plan
• Retirement Income Plan
• Lady special Illness Protection Plan
Business Insurance Services
• Keyman Protection Plan
• Partnership Protection Plan
• Business Obligation Plan
• Employee Benefit Plan
• Investment Linked Plan
CLAIMS ADVICE AND ASSISTANT PROGRAM
Introduction
ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) 索赔咨询单位
The ACPG CLAIMS ADVISORY UNIT (ACPG-CAU) was formed in the year 1997 order to assist ACPG Insured/Client in their claims matters which scope encompasses the dispensing of advise on insurance and legal related matters, submission of documents to the Insurers and acting as an intermediary between the Insured and Insurer. The main task of CAU is to ensure that both the Insurer and Insured are given the best service by providing the best solution to matters pertaining to claims. "ACPG-CAU" is headed by ACPG CEO Mr Anthony Chin and assisted by Ms. Anna Sim. "ACPG-CAU" handles claims pertaining to several classes which are individually handled by specific, designated persons. ACPG Claim Unit team members lead by Ms Veronica Yap will handles claims with regards to the Workmen Compensation schemes, Foreign Worker Compensation Scheme (FWCS), Foreign Worker Hospitalisation & Surgical Insurance Scheme (SKHPPA), Motor, Hospitalization and Surgical, Group Personal Accident, Goods in Transit, Fidelity Guarantee, Home content burglary, Management Corporation Strata Titles as well as Marine portfolios. The primary task of "ACPG-CAU" is to maintain efficiency and an optimum service standard in the process of claims handling. Procedures are to be strictly adhered to in order to ensure that deadlines are met particularly in relation to Insurers who are compelled to conform with ISO standards. It is the responsibility of "ACPG-CAU" to ensure that the Insured parties are regularly updated on the claims status in order to keep them informed on the progress of their claims. There is currently in place, a proper reporting system to the Insured parties, the Insurer as well as the Management team. This system has been designed with the purpose of creating a more pro-active working environment. With this system in place, it enables the Insured parties as well as the Insurers to be handled in a professional manner whilst simultaneously maintaining a cordial relationship with both parties. "ACPG-CAU" is geared towards providing the best claims services to both the Insured as well as the Insurer. The objective of "ACPG-CAU" is to ensure that both the Insurer as well as the Insured are satisfied with the decision pertaining to the claim. Hence, under the circumstances, regardless of whether or not claims are settled, it is always necessary to provide a proper explanation which is substantiated and justified with facts in order to avoid any uncertainty, disputes and challenges pertaining to the same. The mission of "ACPG-CAU" is to be the
‘Most Efficient, Effective and Reliable Department for Insurance Claims’. The vision of "ACPG-CAU" is to be the
‘Solution Provider for All Types of Insurance Claims’. "ACPG CAU" 12 points Claims Service Standard (CSS)
01) Pay immediate attention to a loss.
02) Documentation & Standardize claims procedure.
03) Priority of claims (Not applicable for non liability claims)
04) Policy advise, condition & coverage (coordination).
05) Coordination with property & liability (if any) surveyor.
06) Insurer's Interest
07) Our Company Interest e.g. additional premium, reinstate of loss, additional premium for under insurance.
08) Pay attention to customer's opinion / view and to provide claims advise.
09) Future business (assistance case)
10) Claims status and immediate response to status of loss, withdrawal.
11) Claims analysis during renewal (loss ratio)
12) Our customer's satisfaction. ACPG Claim Unit Helpline
ACPG Claim Careline (office hours) : + 603 - 9286 3323. ACPG 24 hours Claim Notification on
SMS, Whatsapps, Wechat,Viber, Line : + 6011 - 1223 9838
ACPG Claim Fax services (office hours) : + 603 - 9282 3232
ACPG Claim Email Support / enquiry / claim notification :
[email protected], [email protected]
ACPG Claim Skype Account : acpg.insurance ([email protected]). ACPG Management Sdn Bhd
Office hours : 8.30 am until 6.15 pm (Monday to Friday). Business hours : 9.00 am until 5.30 pm (Monday to Friday). OFFICE LOCATED AT
158-3-7, BLOK 158, 3RD FLOOR, KOMPLEKS MALURI,
JALAN JEJAKA, TAMAN MALURI, CHERAS,
55100 KUALA LUMPUR, MALAYSIA. OFFICE CONTACT
+603-9286 3323
FAX NUMBER
+603-9282 3232
EMAIL ADDRESS
[email protected]
HOMEPAGE
www.acpgconsultant.com
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