25/05/2026
Looking at how the Ministry handled today's JPJ online transaction issue, it really got me thinking about leadership in our own insurance business.
When things went sideways, they didn’t get stuck trying to look perfect. They saw the chaos on the ground, reacted fast, and did a quick course-correct.
Some people might call that a 'U-turn.' But honestly? If a U-turn stops a massive traffic jam and gets everyone home safely, isn't it the right call?
In our agency, it’s the exact same thing. True progress isn’t about having a perfect, flawless plan from day one.
It’s about being brave enough to try new digital tools, new sales strategies, or new ways of prospecting, and then being agile enough to pivot the moment reality throws us a curveball.
If a strategy isn't working for your clients or your business, don't double down just to save face. Fast reaction time beats stubborn perfection every single time.
Fail fast, learn faster, and keep moving.