08/10/2026
-BIMA
HOW DO I FOLLOW UP MY CLAIM?
You may find yourself in a situation where you need to make an insurance claim and wonder how to go about the process. Today, we share six simple steps to guide you through the motor claim process.
Making a claim? Here are 6 simple steps:
1. Report immediately
Report to the Police, obtain an abstract, notify your agent/insurer, and take clear photos.
2. Complete claim documents
Get the claim form from your agent, complete it, and attach all required documents.
3. Submit your claim
Submit all documents and confirm that the claim has been booked.
4. Vehicle assessment
Present the vehicle for inspection at the approved assessment centre or garage as advised.
5. Approval & repairs
Assessment and approval may take 5 to 7 working days, depending on the claim and submission of all requirements.
6. Vehicle collection
Once repairs are complete, collect your vehicle. Repair timelines depend on the extent of damage and availability of parts.
REMEMBER:
Prompt reporting and submission of all requirements helps keep your claim moving.
-BIMA | Know your cover. Know the process.
For inquiries, policy guidance and customized rates, kindly contact us on 0769482399 or email us at [email protected]
