Who We Are
Covering the Gulf since 1994, Gulf Warranties started in Oman in 1994 as a joint venture between Oman National Investment Corporation (ONIC) and Warranty Holdings International UK & now completely owned by Arig. Today we cover all the GCC countries and enjoy a reputation for:
• Variety of coverage and range of benefits
• Ancillary services
• Regular new products
• Great value in cover
age, services, claim follow up and management
• Transparent client relationships
• Trouble free, quick and easy customer service
What makes Gulf Warranties any different from all other warranty services providers? Being the first service provider to ever launch's a warranty product in the middle east, we realize that the warranty market was living in the past hence we revolutionized the concept of warranties by simply selling the customer what they want rather than selling them what we think they want, we no longer act as a service provider or a supplier rather than a partner securing your clients and eliminating your risks. Give people the protection they are looking for, create peace of mind for every single day, and treat our customers like we'd want to be treated. Evidently, we were onto something. Today we’re rapidly growing with offices across GCC, building not only a customer base but as well as turning them into fans. With the aim of having millions of loyal fans, and offering superstar customer service—we’re turning “bad” into “good” every single day. And we’re just getting started. About Arig
Gulf Warranties is owned by Arig (Arab Insurance Group) a well established insurance and reinsurance agency that has all our policies insured for your peace of mind. Why should that make a difference to you? A.M.BestEurope-Rating Services Limited has revised the outlook to positive from stable and affirmed the financial strength rating of B++ (Good) and issuer credit rating of "bbb+" ofArigon 19th December, 2013.
“The positive outlook reflects Arig's improve ng under writing performance stemming from enhanced underwriting discipline and risk selection. The ratings also factor in the company's robust capitalization and strong regional business profile. Arig's strong risk-adjusted capitalization is supported by modest underwriting leverage, moderate asset allocation and conservative reserving.”
Arig was founded over 30 years ago and has since grown to become one of the largest Arab-owned professional reinsurers with a paid up capital of US$220million. Arig is active in the Middle East, Africa and throughout Asia. In addition, Arig has a standing participation in global reinsurance through it’s sharing in Lioyd’s business
OBJECTIVE
• Drive a customer oriented culture
• Be #1 customer’s choice in the region
WHY US
• Gulf Warranties plans are 100% reinsured
• Fully customizable plans.
• Zero hassle claim service.
• Multinational coverage.
• One point of contact
• Unmatched Experience with over 20 years.
• More Benefits, free road side assistance, replacement vehicle in case of accidents, trip interruption protection, GAP insurance & unlimited number of claims*
• Million Satisfied Customers
DID YOU KNOW
• Manufacturers warranties may not offer24-7 road side assistance or replacement vehicle in case of accidents but Gulf Warranties does.*
• Gulf Warranties has been in business since 1994.
• Gulf Warranties pays millions of $ in claims annually.
• Gulf Warranties is accepted by dealers.
• Gulf Warranties plans assures The highest possible resale value for your vehicle.
• Gulf Warranties creates custom-made warranty solutions.
• Gulf Warranties offers Takaful & Sharea’ compliant products & services. MILESTONES
Here are some of the main events and milestones in our history.
1994 - Gulf Warranties is the first company to bring the concept of third party extended warranties to the
region.
1995 - Gulf Warranties pioneers the concept of Gulf-wide coverage.
1996 - Gulf Warranties starts covering European vehicles including Mercedes Benz, BMW, Audi and the lik e.
1997 - Operations start in Saudi Arabia, with Ford, Kia, Mazda and Toyota/Lexus.
- The 50000 warranty sales milestone in Gulf-wide sales is reached.
1998 - The Turkey, Dammam and Riyadh offices open.
- The UAE’s first used car warranty products are sold by Gulf Warranties.
1999 - GM Advantage signs, The Qatar office opens.
2001 - ONIC closes in Oman; Gulf Warranties continues to settle claims there.
2003 - ISO9001:2000 certification is awarded.
2007 - The Yemen office opens
- Inauguration of New office in Jeddah.
2012 - The first to launch consumer electronics accidental damage program.
2013 - Providing warranty solutions for souq.com
- Providing warranty solutions for sellanycar.com
2014 - Exclusive warranty provider for key market players across GCC – consumer electronics
GCC Presence
Find us wherever we go
Mobility is a fact of life in the 21st century. When moving from one Gulf country to another you can be sure to find a Gulf Warranties representative near you. Our reach extends beyond the Gulf to Lebanon, and our expansion plans will take us into other Middle Eastern countries. You can be confident that our service standards are consistent throughout our network. PRODUCTS & SERVICES
Automotive Extended Warranty -new And Used Cars
New Cars
New Car cover (extending the manufacturer’s warranty for specific number of years/mileage). Used Cars
• Executive Warranty Package.
• Gold Warranty Package.
• Silver warranty Package.
• Bronze warranty Package. Mystery Shopping
• Mystery shopping is the activity to measure the quality of retail services or gather specific information about products and services to the client.
• Gulf Warranties has a dedicated team of experts in Research Management and was recently certified by ESOMAR (European Society for Opinion and Marketing Research). Consumer Electronics Warranty
Enjoy risk free operation while retaining your customers & increasing your profits & revenue, we support you in making the difference and standing out from competition. Furniture Warranty
Extended warranty service can usually be arranged through any authorized furniture retailer, even primary warranty solutions cover multiple categories and products
Marine Warranty
Marine businesses are very in demand nowadays, in response to this, we can help the you improve your sales by offering unique services such as extended warranty for marine equipment. Quality Policy
Your guarantee of reliability and excellence
Gulf Warranties is an ISO9001:2000 certified company and the only warranty and claims administration provider in the Gulf carrying this prestigious guarantee of excellence in quality management. As a result, our partners and clients know that we can guarantee the same products, services and expertise across all our national offices. CONCLUSION
• Our business pyramid has the customer’s interest on top.
• Our policies are 100% reinsured.
• Established offices across GCC.
• A subsidiary of the biggest reinsurer in the region Arig.
• The only service provider that provides custom made packages & plans.
• We support you increase your market share.
• We allocate a seasonal budget for your marketing activities.
• Flexibility in approvals, minimum service percentage required to approve a claim is ONLY 70%.
• Together we make the difference
