ADFC Pvt Ltd, was set-up in the year 1998, to provide captive processing support to HDFC Bank Ltd in the areas of transaction processing; broadly covering functions of Retail Assets & Liabilities, Corporate Operations such as Clearing, Trade Finance, Cash Management Services, Treasury Operations, Depository Services and other areas of the bank .. The company presently operates with a team of over
7000 dedicated and well trained resources, which are spread across various locations in India , and offers outsourcing support services in various Banking Back Office Processing Operations including Retail Liability, Retail Assets, Credit Card Operations and Corporate Banking Operations including Cash Management, Clearing, Trade- Finance, Treasury & DP Operations. is mainly involved in the following areas of operations: -
Retail Liability Operations : The Retail Liability Operations are largely centralized in Mumbai with a DR site in Chennai. These include Account Opening Document (AOD) receipt, scrutiny, opening of account in system, generation and dispatch of Welcome Kit to account holders. Retail Asset Operations : Retail Asset Operations is also centralized at Mumbai with a DR site at Chennai. Present operations include receipt of client agreement files from branches/external vendor, processing of the data in Retail Assets software, updation of repayment schedule, vaulting of Post Dated Cheques ( PDC), retrieval of the PDCs on due dates and handover to Cash Management Services for banking. Credit Card Operations : Card Centre operations including Processing of Customer applications, Accounts fulfillment, query and complaints management and Collections
Cash Management Services (CMS) : Operations of CMS are located at Mumbai (Fort branch and Chandivali) and TBG branches in all locations of the Bank. ADFC handles processing of all local and outstation cheques received for collections, operations in Warrants reconciliations, RBI Relief Bonds Processing, Tax collections, New Shares Issue ops, Disbursement Operations. Clearing Operations : Clearing Operations are located at all TBG Branches in all locations and consists of acceptance of cheques at counters, processing of inward and outward cheques, including marking of returns. Credit Processing Agency Work (CPA) : Presently the Bank utilizes the services of ADFC for CPA for its Assets Business and the work mainly involves preparation of files, preparation of Credit Appraisal Memo (CAM), preparation of Disbursement voucher (DV) and feedback to Channel partners on application status. Depository Services : Receipt and verification of Depository Instruments, Processing of client Trade requests. Call Centre Operations : Manage the call centre operations with dedicated phone Banking Agents.
