31/03/2017
The financial year2016- 2017 has ended . As we step into the new financial year 2017-18 let us move one step closer.
Dear Clients.
Thank you for your continued support and for the confidence that you have placed in us.
I would like to assure you that we do not take this confidence for granted.
At Bhatia Securities we work as one team with a common purpose – to provide best-in-class service to our customers. Our philosophy has always centred on our belief that customers should be treated in a fair and balanced manner. Thus, we endeavour to make Fair Dealing a core practice in everything we do – from the way we conduct our business and interact with customers to the products and services we offer.
You have my assurance that we are committed to ensuring that Fair Dealing is central to
everything we do and it is a belief we stand by in our interactions with you, our valued customer:
Our interaction with you will always be fair and balanced
We adhere to values that are designed to ensure that we put your needs first, and we
always aim to deliver superior customer experience;
The range of wealth management products that we distribute undergo a rigorous due
diligence process and whilst we do not guarantee the performance of such products, we are committed to recommending you products that are aligned with your expressed financial objectives, investment knowledge/experience, and risk attitude/appetite;
We provide relevant and clear product information in a timely manner that will help you make informed financial decisions;
You have easy access to channels through which you can provide any feedback you may
have that will enable us to further enhance the services we provide and see that your issues are resolved in an independent and prompt manner.
As we continue to build a stronger partnership together, we fully recognize that your support and the continued trust that you place in us is the foundation of our success.
You are at the centre of everything we do and we will work tirelessly towards ensuring that we meet and exceed your expectations in a fair and responsible way.in making us going one step closer of attaining The National Stock Exchange Membership..
Yours sincerely,
Vikas Bhatia
Proprietor
Bhatia Securities.
