23/09/2026
Cashless health insurance can make hospitalisation easier, but knowing the timelines matters.
As per IRDAI guidelines, insurers should decide on a cashless pre-authorisation request within **1 hour** of receiving it. At discharge, the final authorisation should generally be given within **3 hours** of receiving the hospital’s request.
Remember, these timelines don’t mean every claim will be approved. Your claim still needs to meet your policy terms and coverage conditions.
If there’s a delay, ask the hospital when the request was sent and keep the reference number handy. It can help you track the request and follow up.
Save this for when you or your family need to use cashless insurance.
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