17/03/2026
EASE 9.0: Ushering in the Era of AI Native, Globally Competitive Public Sector Banks
India’s Public Sector Banks (PSBs) have travelled a remarkable journey since the launch of the EASE (Enhanced Access & Service Excellence) reforms in 2018. What began as a push for clean banking and customer responsiveness has now evolved into a bold, future ready blueprint—EASE 9.0, the reform....