04/09/2026
We’ve been named a finalist for Customer Experience Transformation of the Year at the 2026.
It’s easy for “customer experience” to become a phrase companies use without saying much. For us, it’s meant something more specific: looking honestly at where our processes were slow, unclear, or just inconvenient for the people using them — and doing the less glamorous work of fixing that.
We don’t think we’ve got it fully figured out. But being shortlisted among strong competition is a good signal that the direction is right.
Thank you to the team who did the actual work behind this, and to the advisors and customers who’ve been part of shaping it.
We’ll find out on the night — Friday 2nd October, Royal Marine Hotel, Dun Laoghaire.