13/10/2026
Credit unions have once again been recognised for delivering Ireland’s best customer experience, securing the top spot for the 11th consecutive year in the 2026 Customer Experience Insight (CXi) Report.
With a score of 8.16, credit unions remain well ahead of the 8.0 benchmark for excellence and the overall average of 6.91 recorded across the organisations surveyed.
Even more impressively, credit unions are the only brand to have featured in the top ten every year since the survey began, highlighting the lasting value of a member-first approach.
Michael Byrne, CEO of Core Credit Union, welcomed the findings:
“We’re delighted to see credit unions receive this recognition once again. It’s a fantastic achievement and a credit to the commitment, care and passion shown by credit union staff and volunteers across the country every day. Well done to everyone involved in delivering such a positive experience for members.”