Zenith Bank (Ghana) Limited (“Zenith”), a financial services provider, was incorporated in April 2005 under the Banking Act 2004 (Act 673) as a private limited company and commenced universal banking operation in September 2005. Since inception, the Zenith brand has been synonymous with its cutting edge ICT platform, passionately innovative staff and devotion to the development of top of the range
products and services to meet customer needs. Zenith Bank (Ghana) Limited is an epitome of a stable and strong institution with a brand and customer service that are the envy of its peers. The Bank’s main service delivery channels include forty (40) business locations (branches and agencies) as well as numerous ATMs and Point of Sale terminals strategically located in various cities and towns across Ghana. Zenith also offers real-time internet and mobile banking which enables customers to access banking services on-the-go. The vision of the Bank is "to be a reference point in the provision of prompt, flawless and innovative banking products and services in the Ghanaian banking industry". The mission of the Bank is “to continue to invest in the best people, technology and environment to underscore our commitment to achieving customer enthusiasm”. MAJOR MILESTONES COVERED
Zenith continues to play a major role in the transformation of the banking industry into an intensely competitive, customer oriented, more efficient and technologically inclined industry. Indeed, before Zenith commenced operations relationship banking was novel, e-banking was almost restricted to ATMs, banking was limited to a few hours in the day and weekend banking was almost non-existent. The bank pioneered several of the innovations currently prevalent in the industry. Zenith remains outstanding in the pursuit of excellence and this has culminated in the bank receiving notable local and international awards. SERVICE EXCELLENCE
Zenith is re-defining banking on many other fronts. Through immense investments we have acquired the ability to stay in the forefront of such fast-growing operations as internet banking, mobile banking, electronic payments as well as many other key programs that provide customers with greater speed, accuracy and options. The result, as Zenith builds this technology across the country, will be a nationwide, well-connected bank developed to the specifications of its customers and other stakeholders to give them great value. Its highly skilled and dedicated staff promise and deliver superior banking as well as professional excellence in service delivery. CORE VALUES
Zenith’s core values are:
• Belief in God
• Integrity
• Keeping the Service Promise
