16/10/2026
📢 WE’RE HIRING! JOIN OUR TEAM! 💙
We’re looking for a friendly, organised and motivated Member Support Agent to join our team at Unify Credit Union!
If you enjoy helping people, providing great customer service and being part of a team that makes a real difference in the local community, this could be the role for you. 🌟
💼 JOB DETAILS
📍 Location: Wigan, with travel to our Member Access Points
🕒 Hours: 30 hours per week (Monday - Friday)
💷 Salary: £21,590.48 per year
👤 Reports to: Operations Manager
📅 Closing date: 30th October
💙 WHO ARE WE?
Unify Credit Union is a community savings and loan co-operative providing financial services to members across Chorley, South Ribble, Warrington, Leigh and Wigan.
We help people in our communities save, borrow responsibly and access financial services. As a Member Support Agent, you’ll play an important part in making sure our members receive the support and service they need.
🌟 WHAT WILL THE ROLE INVOLVE?
As part of our Member Support team, your responsibilities will include:
📧 Managing emails and enquiries
Responding to emails from different inboxes promptly and professionally.
Answering members’ questions and making sure enquiries are dealt with in line with our policies and procedures.
📞 Supporting our members
Communicating with members by telephone, email and online chat.
Providing friendly, helpful and accurate information.
Supporting members who visit any of our Unify locations.
💷 Helping with loan applications
Responding to queries about loan applications using our Sercle and Incuto systems.
Supporting loan processing and other member-related administration.
Helping ensure members receive an efficient service.
📍 Working across our locations
Travelling to and working at our Member Access Points within our common bond area.
Providing support to members at different Unify locations as required.
🗂️ Administration and organisation
Managing your workload effectively and prioritising tasks to meet deadlines.
Completing general administrative duties and other processes that support the smooth running of the credit union.
Keeping up to date with our products, services, policies and procedures so you can give members the right information.
🤝 Working as part of the team
Working closely with the Member Support Team Leader and wider leadership team.
Sharing ideas and suggesting ways to improve workflows and make our service more efficient.
Working towards agreed responsibilities and performance targets.
Taking part in regular one-to-one meetings and six-monthly appraisals to discuss your performance, progress and development.
You may also be asked to carry out other reasonable duties that support the team and the credit union as the role develops.
🙌 WHO ARE WE LOOKING FOR?
We’re looking for someone who:
✅ Is organised and can manage their workload effectively.
✅ Has good communication and customer service skills.
✅ Can work professionally across email, telephone and online chat.
✅ Enjoys helping people and supporting their needs.
✅ Can work independently and as part of a team.
✅ Is willing to travel to our Member Access Points when required.
✅ Is keen to learn about our products, services and procedures.
Most importantly, we want someone who shares our commitment to supporting our members and making a positive difference in our communities. 💙
📩 HOW TO APPLY
Interested in joining the Unify Credit Union team?
Please send your CV and cover letter to:
📧 [email protected]
📅 Closing date: 30th October
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