The Property Insurer

03/05/2024

Another award, this time in our home county, for The Home Insurer; very privileged to work with every member of the team and happy that we are solving property insurance problems for people. Onwards and upwards.

18/03/2024

Made the final of SME Northamptonshire Business Awards 2024...well done to the whole team at The Home Insurer

24/03/2022

Another customer service excellence recognition for The Home Insurer. Proud of this team:

The Home Insurer was shortlisted for The Above and Beyond 2022 UK Customer Customer Service Excellence Awards

10/11/2021

If you have an empty home, then make sure it is properly insured:

Get Full Cover Empty Home Insurance Today By Contacting The Home Insurer. We Are UK Experts In Unoccupied Property Insurance.

03/11/2021

If you need landowners liability insurance for woodland, then check out:

Landowners Insurance - Woodland, provides liability cover to protect you against people claiming for injury or loss whilst on your land.

27/10/2021

If you are doing a renovation on your home, can you afford to depend on the contractor's insurance?

Make sure you get your own renovation insurance if you have works at your own home. Don't rely on anyone else to protect your property.

20/11/2020

The Home Insurer Wins National Award

THE HOME INSURER is delighted to announce it has won the 2020 UK Customer Service Excellence Award for Best Customer Retention and Loyalty.

The award was open to the UK insurance industry and focussed on evidence of customer care initiatives that positively influence the customer journey and encouraged retention and repeat business.

With a renewal retention rate of over 90% backed up with a Feefo independent customer review score of 4.9 out of 5, The Home Insurer beat a quality packed shortlist of competitors to win the prestigious prize.

“We are very honoured to have won this award for customer retention and loyalty, it shows that our hard work is being recognised not only by our customers but our industry peers and standard setters as well,” said The Home Insurer, Director, Jason McClean.

“We are a small fast-growing company that puts the customer front and centre with all that we do. We offer a full-service brokerage and personally assist clients at every and any stage of their insurance journey; from quotes, buying, renewing, claims and through to amendments or cancellations. We make genuine personal connections with many of our customers.

“We deliver accurately disclosed risk submissions to our insurer partners that then returns bespoke policies to our clients. The quality of the submission and policy then offered ensures a happy customer and high probability of renewal due to the trust built up in the process.

“Our approach works for our customers and it also works for our underwriters – they know what we are doing is right, professionally disclosed and accurate. It makes for the right policy at the right price and we are always looking to innovate and improve our services.

“A big thank you to our customers for believing in and trusting us. Thank you to our suppliers for trusting our professionalism and engaging with us on the numerous policy enquiries we refer every day. Thank you to the UK Customer Service Excellence Awards for recognising our work. Lastly, well done to the ever-growing team at The Home Insurer for delivering such superb service.”

For more information about The Home Insurer, visit www.thehomeinsurer.co.uk or call 01832-735388

28/01/2020

The Home Insurer receives Feefo Platinum Trusted Service Award 2020

THE HOME INSURER has won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.

Created by Feefo, Trusted Service is awarded only to businesses that use Feefo to collect genuine reviews and insights. Businesses meeting the high standard, based on the number of reviews they have collected and their average rating, receive the award. A highly-valued badge of approval, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’s commitment to outstanding service.

Feefo have given Platinum Trusted Service awards to businesses who have achieved Gold standard for three consecutive years. The Feefo Gold Trusted Service award recognises those who have collected at least 50 Feefo reviews in a year, and have achieved a service rating of at least 4.5.

Jason McClean, Director at The Home Insurer, said: “This is the third year in a row we have scored 4.9 out of 5 stars on Feefo – as rated by our customers. It is our customer service excellence that is leading to us being one of the most reputable home insurance brokers in the UK. We take the time to understand what is needed and deliver the best policy at the most competitive price. Well done to the whole team at The Home Insurer.”

Congratulating The Home Insurer on winning this year’s award, Steph Heasman, Director of Customer Success at Feefo, commented: “The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“Feefo is all about powering up customer experience, which is why we have introduced our new Platinum category. Clients told us they want recognition for achieving our demanding Gold award standard over a longer period. Our new Platinum award is earned by companies that achieve a Gold rating in three consecutive years. It’s a tough challenge and very-well deserved by those that earn it.”
To see if The Home Insurer can save you mony on your property or land liability insurance, visit www.thehomeinsurer.co.uk

14/01/2020

We are recruiting again - if you have insurance broking sales experience and want to join a fast-growing company with plenty of career progression, then we would like to hear from you: https://www.indeedjobs.com/the-home-insurer-8eb477d/_hl/en_GB?cpref=JXWAtnzf3XWjLOi4YeVNLm2bgyBz8ZTNC7nabP4CHpo

13/11/2019

Read about our Insurance Times Awards Finalist position here. Awards next Friday, can't wait to attend, up against serious opposition though.

This category at the Insurance Times Awards 2019 seeks to recognise stand-out UK brokerages setting the standard for others to follow in the personal lines market.

16/09/2019

Great to be working with Property 118!

Our landlord insurance partner – The Home Insurer – has been announced as a finalist in the 2019 Insurance Times Awards, marking it out as one of the very best landlord insurance brokers in the UK. The Insurance Times Awards are the gold standard in the insurance industry and gaining a place as ...

10/09/2019

The Home Insurer Shortlisted in Insurance Times Awards 2019

THE HOME INSURER is delighted to be announced as a Finalist in the prestigious 2019 Insurance Times Awards in the Personal Lines Broker Of The Year category.

Supplying specialist home insurance to the whole of the UK, The Home Insurer has a reputation for excellent customer service and care that is recognised by this shortlisting. The business scores 4.9 out of 5 stars on independent customer review site Feefo.

The Home Insurer’s Director, Jason McClean, said: “We are very honoured to have been shortlisted for this award, it is a real endorsement to the business and everyone who works for and with us.

“From a standing start The Home Insurer is now a major player in the UK’s Non Standard Property Insurance Market, working with some of most well-known and trusted insurers in the UK.

“We stand apart because we make personal connections and deliver insurance that is appropriate to the customer. It meets their needs and then we support them throughout the lifetime of the policy; customers can always speak with the person who sold them the policy.

“We have got the fundamentals right and focus solely on the clients. I am very happy that we have helped solve home insurance problems for thousands of customers.”

For more information about The Home Insurer, visit www.thehomeinsurer.co.uk or call 01832-735388.