Claims Consortium Group

07/07/2026

We're hiring 🌟 Customer Service Advisor - Out of Hours Team

We're looking for Customer Service Advisors to join our Out of Hours team in Taunton, supporting homeowners and insurance customers when they need help most.

This isn't your typical call centre role. You'll be the first point of contact for people dealing with property emergencies and insurance claims outside normal hours - helping them stay calm, coordinating contractors and making sure issues are handled quickly.

📍 Taunton, Somerset (office based)
🕘 Weekend & Bank Holiday shifts only - Saturday, Sunday & Bank Holidays, 9am-9pm
💰 £13.00ph during probation, rising to £13.50ph after probation and £14.00ph after 12 months' service
✅ Full training and ongoing support provided

If you're calm under pressure and enjoy helping people, we'd love to hear from you.

👉 Apply by emailing your CV to: [email protected]

13/11/2025

New to the business but already making a big impact 💪

This week on Off Script, Jeremy chats with Abbe Smith, our new Finance Director, about her first impressions, leadership style, and why listening is one of the most underrated skills in business.

They cover everything from collaboration and communication to transparency in insurance, plus an unexpected detour into Batman, Paddington Bear, and K-Pop birthday cakes 🎂

🎧 Tune in now — https://youtu.be/Qo72AfFY1EU?si=gE6NuQimQQvStTaa

06/11/2025

🚀 Season 2 Ep1 of Off Script with Jeremy Hyams is now live!
This week, Jeremy chats with Callum Henson from our finance team - an innovator with a knack for turning challenges into clever solutions.
After moving from credit control into finance, Callum spotted a way to cut a full day’s work down to just one hour. His smart collaboration with the data team didn’t just save time, it created space for better teamwork & faster payments.
They also talk about Callum’s creative side, from chocolate-making and web design to his thoughts on AI in finance.

🎧Watch and Listen Now → https://bit.ly/43QYtD9

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Welcome to another season of “Off Script” where Jeremy explores the stories behind the people at Claims Consortium Group (CCG). In this first episode of the new season, we sit down with Callum from the finance team, whose journey from credit control to process innovation demonstrates how fresh p...

14/08/2024

Somerset Careers Hub have just launched a page for parents with children between 11 -18.

This is such a great resource we had to share it!

If you are having career conversations with your children, which could be anything from the subjects they are picking at school, university applications or applying for jobs, the Somerset Careers Hub page is full of impartial information to ensure you are equipped with everything you need to know.

27/06/2024

S1 E1 of Jeremy Hyams Off Script is now live! This season Jeremy talks to people from across our business to find out what drives them and how they came to work in Insurance.

https://linktr.ee/therealjeremyhyams

21/03/2024

278 Easter eggs donated to PROMISEworks

For context that’s almost 90% of our workforce choosing to donate their egg to disadvantaged children and young people across Somerset 😍

Check out the amazing work PROMISEworks are doing delivering mentoring services https://promiseworks.org.uk/

06/03/2024

A few weeks ago, we mentioned the Business Fives Charity event that we took part in to raise money for the Northampton Hope Centre.

Well, what a day! We started strong, winning our 4 group games with a goal difference of +23

This included a 10 – 0 win against Lancaster Insurance prompting quote of the tournament from their goalkeeper “Corr, these lads have had their Weetabix!”

Into the last 16, we produced a strong 7-2 win, including an exceptional team goal, finished in style by Jay Leaver.

Onto the last 8, another convincing win at 6-1

Into the semi-finals, where Blundell produced a lovely little backheel finish to take the lead.

Then travesty struck, Scott threw the ball to Ben, a heavy second touch caused the ball to roll back onto the line of Scott’s area, with pass backs not allowed, the ref decided to give a hugely controversial penalty, swinging the game in their favour.

We ended up losing 2-1 but did ourselves proud.

Special mention to Ben Mear, who brought home a trophy for the Golden Boot award, netting 24 goals!

Amazing effort from the whole team, made up of Ben Mear, Tim Norman, Tom Blundell, Jay Leaver and Scott Harris.

Thanks to everyone who has donated so far, there is still time to support such a great cause - https://bit.ly/4bXrTSJ

15/02/2024

On Wednesday 21st February, our colleagues from across the business are coming together to take part in the next Business Fives event in Northampton.

They will be battling it out on the football pitch against other businesses, all in aid of raising money for Northampton Hope Centre, who do an incredible job supporting those experiencing hardship, homelessness, mental health, and addiction.

If you would like to support Team CCG, you can do so here: https://bit.ly/49eOs3s

Check out the highlights from our last game: https://bit.ly/49uDvuR

01/02/2024

Time to Talk Day is the nation’s biggest mental health conversation. Happening every year, it’s a day for friends, families, communities and colleagues to come together to talk, listen and change lives.

At Claims Consortium Group we believe the most important step to take with any issues relating to mental health is to talk about it. To ensure our employees have every opportunity to do so, we provide access to counselling services through our Employee Assistance Programme, as well as having trained over 60 employees to be Mental Health First Aiders who are on hand to provide support.

23/06/2023

We are offering a Claims Handler apprenticeship this September! The perfect gateway for a career in insurance, where you will gain valuable experience in claims handling, and customer service whilst learning what’s what in claims management.

Our teams have a passion for helping others, and as an apprentice claims handler you will support those in their time of need while developing your skills and knowledge.

A team of experienced professionals will be on hand to help you thrive while you work toward your CII L3 Certificate in Insurance.

Scan the QR code or follow the link to find out more - https://bit.ly/3Jt8NXZ