17/07/2026
It's always rewarding to receive positive feedback from our clients. This recent 5 star Feefo review perfectly reflects everything Alexander Swan stands for… personal service, trusted independent advice and building long-term relationships. We're especially pleased to see such kind words for our Managing Director Sarah Richards.
“I contacted Sarah at Alexander Swan after she was recommended to me, following several years of frustration with our previous insurance broker and hour long conversations for renewals etc. They never really took the time to understand our business and instead tried to fit us into a generic construction category that wasn't suitable for our specialist fit-out business. This meant we were paying for cover we didn't need while also finding that certain aspects of our work weren't covered properly. From our very first conversation, Sarah took the time to understand exactly what our business does. She was able to match us with an insurer that specialises in the fit-out construction sector, ensuring we had the right level of cover for the work we actually carry out, without paying for unnecessary extras. Sarah was excellent throughout the entire process. She clearly explained the different quotations they had obtained, talked us through the key differences between the policies, and gave us all the information we needed to make an informed decision. The biggest difference between Alexander Swan and our previous broker was that they genuinely wanted to understand our business rather than simply working through a scripted list of questions. The whole process was straightforward, efficient, and stress-free. Everything was completed within four days, just in time for our renewal, and we even saved money. We've been so impressed with the service that we've since moved our van insurance over to Alexander Swan as well. I wouldn't hesitate to recommend Sarah and the team to any business looking for an insurance broker who takes the time to understand their needs and provides the right cover at a competitive price.”
Thank you to our client for your feedback.