Engage Account

Engage Account Engage is a Visa debit card and money account. We're fair and ethical, and are available through your local Credit Union.

Unlike traditional bank accounts, we're for everyone, regardless of your financial circumstances or credit status.

🌟 GET YOUR NOMINATION IN NOW AND YOU COULD WIN £50! 🌟Do you know a Credit Union staff member or volunteer who has gone a...
25/09/2024

🌟 GET YOUR NOMINATION IN NOW AND YOU COULD WIN £50! 🌟

Do you know a Credit Union staff member or volunteer who has gone above and beyond to support you this year? 🤝 Now’s your chance to say thank you and help them get the recognition they deserve!

As a thank you for taking the time to nominate your Unsung Hero, you’ll be entered into a prize draw to win £50! 💷🎉

You have until Friday 11th October to submit your nomination, so don’t miss this opportunity to shine a spotlight on the incredible people who’ve made a real difference in your community. ❤️

🔗 Nominate your hero today: engageaccount.com/awards

Let’s celebrate the amazing work happening in Credit Unions across the country! 🏆👏

🎉 Celebrate a Credit Union staff member who’s made a difference and you could win £50! 🎉The Unsung Hero Awards are back ...
03/09/2024

🎉 Celebrate a Credit Union staff member who’s made a difference and you could win £50! 🎉

The Unsung Hero Awards are back for the 4th year running, and we’re asking Credit Union members to nominate someone who’s gone above and beyond in 2024. 🙌

As a thank you for your nomination, you can enter our free prize draw to win £50! Just opt-in on the nomination form. 📝💰

👉 Full details and nominate here: engageaccount.com/awards

08/08/2024

🌟 Attention Credit Union Members! 🌟

We’re excited to introduce a simple and secure way for you to open your Engage account! Our new video guide will walk you through the steps to get started. 💳📲

Here’s how:

- Get your unique application code from your Credit Union.
- Download the Engage app.
- Complete the application process and enter the code.
- Once approved, your account will be opened and ready to use, with a physical card on its way! 🚀

Not a CU member? Find your nearest Credit Union on our website, join them as a member, then complete the steps to get your Engage account today: engagecommunitybanking.com/findCU

Watch the video now to see how easy it is!

😀 Keep your Engage account and money safe.Never Share Your One-Time Passwords (OTPs): 📵Engage will never ask you to shar...
12/06/2024

😀 Keep your Engage account and money safe.

Never Share Your One-Time Passwords (OTPs): 📵

Engage will never ask you to share your OTP over the phone to verify your identity. Our team is dedicated to keeping your information safe, and we want to ensure you are aware of best practices to avoid potential scams.

If you ever encounter technical issues receiving OTPs when logging into the online portal or verifying a purchase, please reach out to our support team directly. We are here to assist you promptly and securely.

Stay Alert: Hang Up and Check ☎️

If you ever feel uncertain during a phone call, and suspect you may be talking to a scammer, you should hang up and end the call. Then you should reach out to our customer service team to check whether it was one of our team.

Call us at 0333 202 3642 or email us at [email protected].

04/06/2024

Payments Issue Reminder

If you have recently been affected by the payments to and from your account issue, please read this reminder.

This is a quick reminder to update these details with anyone who makes payments to you, like your employer, the Department for Work & Pensions (DWP), or Tax Credits.

What You Need to Do

· For Employer, DWP, or Tax Credits Payments: Contact them with your new account and sort code.

· For Credit Union Payments: No action needed. We’ve already updated your details for you.

How to Find Your New Account Details

· Engage App: Log in and click the “i” on the home page. (if you need support logging into the app please visit https://engageaccount.com/help/how-to-get-the-engage-app/ )

· Online: Log in to your account.

Need Help❔

· Contact Us: Call 0333 202 3642 or email [email protected].

· Support Hours:

· Monday and Friday: 9am – 5pm (excluding bank holidays)

· Tuesday, Wednesday, Thursday: 10am – 4pm

Please don’t visit or contact your Credit Union about this, as they can’t assist.

Note: We will never call you to ask for your account details over the phone.

We apologise for any inconvenience and appreciate your understanding. We look forward to serving you as usual with your Engage account.

Best regards,
The Engage Team

22/05/2024

Technical issue resolution.

To all Engage account holders that have been impacted by the technical issue impacting receiving and sending payments. We are pleased to share that we have reached a resolution to enable users impacted to pay and receive Faster Payments, CHAPS, Direct Debit and Standing Order payments from your Engage account.

Over the course of today (Wednesday 22/05), impacted account holders will be issued with a new account number and sort code which will soon be viewable by clicking on the information ‘i’ icon in your Engage app.

This will now be your new and only Engage account and sort code, your previous account is no longer usable. You will see your existing account balance has been automatically transferred to this new account, enabling you to receive and send funds as normal.

Please check your email and mobile for full information and setup support instructions,

We again apologise and understand the inconvenience this issue has caused and look forward to enabling you to use your Engage account as normal.

Many Thanks,
The Engage Team

21/05/2024

Update on the issue affecting some Engage users

We wanted to share a quick update on the technical issue that is currently preventing some users from making and receiving payments on your Engage Account.

We are currently in the process of implementing a solution to restore full usability to your Engage account, including receiving and making payments. Please keep an eye on your email and mobile for important information tomorrow (Wednesday).

Thank you for your continued patience during a challenging and frustrating time while we reach a resolution.

Thanks,
The Engage Team

21/05/2024

Issue affecting some Engage users - Further update

As promised, we wanted to provide a further update regarding the technical issue which is currently preventing some users to make or receive Faster Payment, CHAPS, Direct Debit and Standing Order payments.

Firstly, we apologise and understand the severe inconvenience this is causing, our teams continue to work around the clock on implementing a full resolution so you can return to using your Engage account as normal.

In the meantime, Engage has set up an emergency payment option to enable impacted customers to pay their priority bills to existing payees or existing direct debits from their account, including:

· Rent or Mortgage
· Council Tax
· Utility Bills
· Court Fines
· TV License
· Child Maintenance
· Hire Purchase Agreements e.g. Card
· Loan Repayments.

Please note, bills can only be paid to existing payees or existing direct debits using funds currently in your Engage account – no funds can currently be accepted / transferred into your account, this issue is currently still being resolved. We are also unable to process payments to new accounts not listed as an existing payee or recorded direct debit.

To pay a priority bill, please call the Engage customer service team from 10am today (21/05/24) on 0333 202 3642. Please have your payee’s name and reference details to hand so you can confirm these to the Engage team to process your payment. We also recommend letting your payee know to expect payment from a different account, labelled ‘Engage Support’. The payment will be made within three business hours of your request.

Please be aware there may be a call waiting time due to high call volumes. Engage is deploying an overflow team to help meet call demand, if you speak to them to arrange a priority bill transfer, they will arrange for a call back from our core Engage team.

Thank you for your continued patience. We will provide a further update on when you can expect to receive funds and make payments as normal from your account as soon as possible.

To help support customers with payments to creditors, you can also request an official letter to be sent to you directly, which can then be shared with creditors explaining the technical issue currently preventing you from receiving and sending funds.

As this is an Engage issue, please contact Engage and not your credit union for assistance on this matter.

Thanks,
The Engage Team

20/05/2024

Issue affecting some Engage users – Update

We wanted to unreservedly apologise for the inconvenience caused by a technical issue currently preventing some users from making or receiving Faster Payment, CHAPS, Direct Debit and Standing Order payments.

We understand the importance of accessing and using the Engage account in your daily life and are working round the clock to implement a solution. We will provide a further update at tomorrow lunchtime (Tuesday 21/05).

Kind Regards,

The Engage Team

20/05/2024

Issue affecting a portion of Engage users.

We wanted to let you know that we are aware of a current and ongoing technical issue that may be affecting your ability to send and receive transfers to or from your Engage account. Please be assured the Engage team are investigating and hope to have the issue resolved quickly.

Don't worry, this will not affect your ability to spend with your Engage card in shops or online, it is only transfers to and from your account that may face issues.

We will be sure to update you as soon as we can when this issue is resolved.

We apologise for any inconvenience this may cause.

Kind regards,
the Engage team.

03/05/2024

Hello Engage users

We wanted to let you know that we will be closed for the upcoming Bank Holiday, Monday 6th May.

Although our call centre will be closed, we understand that your banking needs may not take a break. That's why we wanted to remind you of the several self-service options available to ensure you can manage your account conveniently:

You can manage your account, send money and check your balance by logging into our website or the Engage app. This allows you to manage your money in real-time, 24/7. Please note: if you send a same-day CHAPS payment on Monday 6th May, it will not arrive until the following day, due to the bank holiday.

Plus, we have put together a range of help articles and how-to videos, so if you are new to the app, we've got you covered for many questions you may have such as:

How do I send a bank transfer?
What is my account balance?
How do I report my card lost or stolen?
How do I report fraud on my account?

Head to engageaccount.com/help for more.

Our team will be back available to answer your phone queries as usual from Tuesday 7th May, open 10am to 4pm.

Have a great bank holiday weekend!

Kind regards
the Engage team.

🛍️💰 Save money and earn cashback with these great deals! 💰🛍️As an Engage account holder, we want to make sure you are up...
18/04/2024

🛍️💰 Save money and earn cashback with these great deals! 💰🛍️

As an Engage account holder, we want to make sure you are up-to-date with a range of great deals from big name brands such as Sainsbury's, Asda, and Argos below.

Remember, as an Engage account holder, you get cashback rewards from participating stores including those below, so shop online or in-store to get cashback too! View our full range of cashback partners on your app or on our website.

🏠 Get more for your money at Sainsbury's with these great deals on their furniture range - 4% cashback with your Engage card. (https://www.habitat.co.uk/list/habitat-furniture-sale/)

🛒 Asda has lowered the cost on hundreds of products, price matching Aldi and Lidl, whichever is cheaper on each product! - 3% cashback with your Engage card. (https://groceries.asda.com/event/price-match-range?cmpid=ahc-_-ghs-_-asdacom-_-cutom-banner-_-price-match)

💡 Argos has savings on a range of household electricals - 4% cashback with your Engage card. (https://www.argos.co.uk/list/save-on-selected-electricals?tag=ar:homepage:newhp:section1:landscape:household-electricals:week06-ssl)

Address

1st Floor, Navigation House
Skipton
BD232RL

Telephone

+443332023642

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