25/01/2024
Is Life and Critical Illness worth it? Read Mr B's story belowđ
When Mr B took out his Life and Critical Illness policy, he never imagined that he would need to claim. Despite considering cancellation of the policy on several occasion, he deemed his policy as a protection against an unfortunate event for just a small monthly amount - equivalent to just a few monthly outings. Only six months later, Mr B fell ill and recalls his initial thoughts, âYour first reaction is fear â fear of the unknown, what will the final prognosis be? I have a wife and two young children, so it was frightening.â
He reflects on his dealings with an Insurance broker, âI received a human reaction, âWhat can I do to help?â This reaction exceeded my expectations with regard to empathy shown â it did not feel like a process. The people I dealt with were friendly, supportive, and empathetic and set clear expectations.â
The claim was settled quickly which has meant that Mr B has been able to focus his efforts on his recovery and spending time with his family. As well as reducing his mortgage, the payment has also covered the travelling expenses of other family members and has enabled Mr Bâs wife to reduce her working hours, making it easier for her to be there to support him. The family are also planning a well-deserved holiday in the future, something they could not have done if Mr B did not have the policy. In conclusion Mr B stated âIt is reassuring to know that the plan did what it promised to do".
