Cxceed Quality Assurance

03/12/2021

It really doesn't matter if you work in or around customer service, in a contact centre, or maybe in sales - when it comes down to it, nearly every job relates to customer service.

When it comes to improving the service you provide, what are the top 3 things you as a team can do?

Well luckily for you, we've written a blog about just that:
https://www.cxceed.com/how-qa-can-help-manage-your-team/

No matter your business, the customer service your team deliver is crucial. We discuss how Quality Assurance can help manage and improve it.

12/08/2021

Dad dancing and teasing kids helped us run our business better and can help you too.

It sounds crazy, but here is the story behind how awful footwork, embarrassed children and a sleepless night helped us become who we are today: https://www.cxceed.com/behind-our-quality-assurance-software/

30/07/2021

I think we can all agree that technology when done correctly, is more efficient than a human ever will be.

There’s a strong correlation between the growth of technology and customer expectations, and as technology advances, so do customer's demands

But, is this a good or bad thing? We dive into it!

www.cxceed.com/how-has-technology-changed-customer-service/

20/07/2021

✓ Automatic Benchmark Surveys.
✓ Automatic Customer Feedback Requests.
✓ Unlimited Evaluation Scorecards.
✓ Evaluate Any Communication.
✓ Contact Customer Support via Email, Phone, & Live Chat.

Get all of the above in one simple package, from just £0.93 per user/week: www.cxceed.com/pricing/

30/06/2021

Dealing with difficult customers is never easy, so to help, here are the Do's and Don'ts for when you come across them.

https://www.cxceed.com/blog-dos-and-donts-when-dealing-with-difficult-customers/

07/06/2021

With Feedback Forms, Benchmark Surveys and full Evaluation Tools all in one place, your business will have happy staff and even happier customers.

Read more about Cxceed, the all-in-one Customer Experience package: www.cxceed.com

27/05/2021

Social media fails are fantastic to read, but never nice to experience.

If you're after an afternoon laugh, here are 8 of the worst social media fails and how you can avoid them: https://www.cxceed.com/how-to-avoid-social-media-fails/

Social media fails; we love to read about them, but don’t want our businesses to become one. We look at some examples and how you can avoid becoming one!

19/05/2021

Customer feedback has never been so accessible for businesses.

There are multiple ways to gain it from every customer demographic, from a Gen Z to a pensioner. You just need the right tools to be able to collect this feedback.

Having said this, a survey by SnappApp found that 95% of people thought that collecting and measuring their current customer data is their most significant barrier.

How is it that 95% of people feel they don't have the correct tools to gain a better understanding of their customers?

This blog aims to help that 95%:

https://www.cxceed.com/how-to-collect-and-use-customer-feedback-to-improve-your-business/

95% of people feel they don't have the correct tools to gain a better understanding of their customers. This blog aims to help those people.

13/05/2021

Eid Mubarak!

To those who are celebrating Eid al-Fitr, we wish you a happy and blessed day, from everyone at Cxceed!

07/05/2021

Around 63,000 searches are done on Google, per second, and yet all of those searches bring back unreliable results for the user.

Why? Because Google isn't fit for purpose.

https://www.cxceed.com/google-isnt-fit-for-purpose/

Google isn't fit for purpose anymore. With money, greed and possibly bribery all at play, how and why does Google prioritise cash over customer?

29/04/2021

Feature: Reports

How It's Used: You can monitor your organisation's performance with clearly laid out statistics and graphics, making it simple to view the data you need to see. Any changes in performance, on an individual or group basis, are easily made visible, allowing you to proactively take action to transform your business.

Why Use It: Our reports and analytics make life easier by organizing all the data collected, allowing you to summarize and see the bigger picture faster.

Get started today: https://lnkd.in/eSn25x7

21/04/2021

Whether you like it milky, strong, black, green or flavoured, you deserve one.

So go stick that kettle on!