19/10/2026
Real Customers, Real Stories, Real Actions
Earlier this week, we were delighted to welcome around 20 customers and non-customers to Mutual House.
Hearing from people with different experiences gave us an invaluable opportunity to understand what we’re doing well, where we could improve, and how we can make our services even better.
The open and honest conversations generated a wealth of useful insight, which will help us improve efficiencies, enhance customer journeys and continue delivering the best possible experience for our members and customers.
As a mutual, listening to our members is fundamental to who we are. Our members are our owners, and without them, we simply wouldn’t be here. That’s why it’s so important that their views help shape the decisions we make and the improvements we pursue. Supporting our members in every way we can will always be at the heart of what we do.
This was the first of what we hope will be many sessions, giving us regular opportunities to listen, learn and continuously improve.
A huge thank you to everyone who joined us and shared their experiences, ideas and feedback. We’re incredibly grateful for your time and contribution, and we look forward to welcoming people back for future sessions.
Also, a big thank you to The Coffee Hub by Radiant Lotus Cafe Ltd, for providing the delicious cakes our guests enjoyed. We’re always proud to support local businesses and celebrate the fantastic organisations within our community whenever we can.
We also captured plenty of questions with attendees throughout the day, so keep your eyes peeled over the coming weeks as we share more from the session!
