Smile UK

07/04/2025

Powerful earthquakes in Myanmar have caused catastrophic devastation. As a core member of the Disasters Emergency Committee (DEC) Rapid Response Network, The Co-operative Bank and smile are raising money to help DEC charities reach survivors and will donate an initial £10,000 to the appeal.

If you can, please donate now: https://www.justgiving.com/page/the-co-operative-bank-myanmar-appeal

Find out more about the DEC's Myanmar earthquake appeal: https://www.dec.org.uk/appeal/myanmar-earthquake-appeal

02/01/2025

We’ve got some exciting news. The Co-operative Bank and smile are officially part of the Coventry Building Society family. Our shared mutual and co-operative origins mean we do the right thing for our customers, our colleagues and the communities we serve.

The combination creates a stronger organisation that can invest in a successful and promising future. We're focusing on putting customers first, operating in a purposeful and ethical way, and making a positive impact on the world around us.

Hear from our new Group Chief Executive, Steve Hughes:

28/11/2024

Today we have announced that Regulatory approval has been granted for the acquisition of The Co-operative Bank by Coventry Building Society.

We are pleased to achieve this significant milestone in bringing together both businesses which share a powerful mutual / co-operative heritage. We’ll keep our website up to date with the latest news: https://www.co-operativebank.co.uk/content-hub/articles-and-advice/the-co-operative-bank-and-coventry-building-society/

27/11/2024

✨ The DEC has raised an incredible £30 million.
A huge thank you to all of our amazing Co-operative Bank and smile customers who have supported the DEC’s Middle East Humanitarian Appeal and have helped them to raise £30 million so far. Your donations are making a real difference, supporting DEC charities on the ground saving lives right now.

🎥 Saleh Saeed, CEO of the Disasters Emergency Committee (DEC) explains.

29/10/2023

The issue with our mobile app has now been resolved and you can now access the app as usual. We apologise for any inconvenience and thank you for your patience.

29/10/2023

We are aware of an issue with our Mobile App. We are working hard to resolve this and we will let customers know when the mobile app is back available. Customers can continue to access their accounts through Online Banking as normal.

05/10/2023

We have now resolved the issue impacting our services. We would like to thank you for your patience and apologise for any inconvenience caused.

05/10/2023

We’re experiencing an issue which may be affecting access to some of our services. We’re sorry for any inconvenience. We’re working hard to resolve this and hope to restore the service as soon as possible.

Further updates will be available here:

Use this page to check the status of our services. If the mobile banking app, online banking or telephone banking is down, we'll let you know here.

27/07/2023

All of our services are running as normal and customers are able to access their accounts and make payments. The issue affecting our payment processing system is now resolved and all scheduled payments are now being processed. Customers should see their account balances update in due course.

We apologise for the inconvenience this may have caused and want to reassure our customers that if they have suffered any financial detriment due to this issue, we will look to redress.

27/07/2023

We are currently experiencing an issue with our payment processing system which has resulted in a delay in the payment of some customers standing orders overnight. This unfortunately does mean that some customer payments both in and out of their accounts have not yet been processed and customers balances could appear out of date.

We are working at pace to resolve the issue and we apologise for the inconvenience this may have caused . We want to reassure our customers that if they suffer any financial detriment due to this issue, we will look to redress.
Once again, we apologise for any inconvenience this has caused.

29/06/2023

This morning we have experienced an issue with our Android mobile banking application, we have now resolved this issue and any customers impacted are being advised to download the latest version from the app store which will enable them to access our mobile application as normal. Our IOS (Apple) application is working as normal however any customers that have not updated recently are being asked to update to the latest version.