28/10/2026
🤖 "AI will replace financial planners." I keep seeing advisers debate it, and there are so many posts about AI. I'll admit I'm a little bored of it. But still, this is important.
The truth? AI is a fantastic tool, but it's exactly that... a tool.
In my role, AI helps me:
🔍 Extract information from lengthy provider documents, saving hours of searching through pages and pages of technical information.
📝 Create accurate meeting notes, helping maintain a clear record of what we've discussed and agreed.
📄 Support report writing and administration. Like many professions, financial planners use templates to ensure consistency, but reports still require significant personalisation and attention to detail.
💡 Arrange my thoughts in a way that's easier to read. I've even used it to structure this post.
🔐 And for anyone wondering about security, professional AI tools are used within regulated environments with strict data protection controls and confidentiality requirements.
But here's the part AI can't do...
❤️ Understand what's truly important to you.
AI can process information, but it doesn't know the reason you're saving beyond what you tell it. You might say 'to retire at age 60', but unless you're very clear about multiple life stages, such as being able to save more when the kids leave home. And it won't necessarily tell you about the things you can't rely on correctly. Our new PM wants to reform how people pay for care in the UK, but right now many people expecting inheritances don't know that their loved ones might spend their money on care, reducing the inheritance. There's a huge list of examples like this, but I'll resist.
💬 AI only works with the information it's given. A good financial planner knows how to ask the questions you haven't thought about.
🤔 What would happen if your circumstances changed? If it's recommending you take actions that are less reversible, you might not know until it's too late.
🎯 Which goals matter most when there isn't enough money to achieve everything at once?
⚖️ How comfortable are you with risk when markets fall and emotions take over? Or how to discuss it with you so you're less worried if it does happen. Or be on hand for reassurance. Well, ok, it is on hand for reassurance. But if you don't trust that reassurance, it's not going to work.
📈 Is the best financial decision also the right personal decision? Sometimes people ask me to start investing after big shocks, like a bereavement. I ask them to take some time, and we'll come back to the conversation so they're thinking clearly.
These conversations rarely produce black-and-white answers. They require judgement, empathy, experience and an understanding of human behaviour.
AI can analyse data.
AI can summarise documents.
AI can draft content.
👤 But it can't build trust, challenge assumptions, understand family dynamics, recognise emotional concerns, or help someone confidently make life-changing decisions.
The value of financial planning has never been about filling in forms or writing reports. It's about helping people make better decisions about their lives and their futures.
AI is helping us do that more efficiently.
It's not replacing the human being at the centre of the process.