19/11/2021
If you fall victim of a Scam, you are protected under The Contingent Reimbursement Model (CRM) Code. This was set up in 2018 to reduce the impact and occurrence of Authorised Push Payment (APP) Scams. It is designed to help normal people, who have fallen victim of a scam and acted appropriately, get reimbursed. Many of the UKs largest banks have signed up to this CRM Code. These include:
Bank of Scotland
Barclays
Cahoot
Carter Allen
First Direct
Halifax
HSBC
Intelligent Finance
Lloyds Bank
M&S Bank
Metro Bank
Nationwide Building Society
NatWest
Royal Bank of Scotland
Santander
Starling Bank
Ulster Bank
If you have been a victim of a scam, you should contact your bank and prepare a letter that should include:
The purpose of the payment and the amount
How you made the payment (i.e., electronic transfer, cash, cheque, etc.)
How the fraudsters first got in touch with you
What steps you took to address any warnings you received from your bank (if any) prior to sending the payment
According to the Banks' regulatory obligations, upon receiving this report, they must respond to you within 15 business days. If the bank is unable to respond within this time-period, they must inform you as to why not. They are then allowed an added 20 business days to respond with a final decision.
If your bank does not uphold your complaint within the allotted time, contact Palmira Capital. After signing you up, we will analyse all the information, and submit a formal complaint to your bank. We are a no win, no fee, service and we believe that banks have a duty to detect, protect and respond to Authorised Push Payment Scams.
Palmira Capital is a Claims Management Company who is authorised and regulated by the FCA. You are not required to use the services of a regulated claims management company to pursue your claim as you have the possibility to present the claim yourself for free to the Financial Ombudsman Service or The Financial Services Compensation Scheme. Palmira Capital Limited works on a no-win, no fee basis. If your claim is successful there is a fee of 30% inclusive of VAT of the compensation amount.
https://www.palmira.co.uk/copy-of-different-types-of-app-scams