Financial Wellness Group

24/01/2022

If you're one of our customers you'll know that we often ask you to feedback, via Feefo, on the service you've received and to tell us about your experience. Your feedback helps us understand how you are feeling, how we are doing in meeting your needs and, of course, where we can improve.

Thanks to your feedback we've earned, for the third year running, Feefo's Platinum Trusted Service Award.

Thanks to every single customer who shared their views with Feefo. You help make us better every day.

21/01/2022

This week's isn't from a review, it's an extract from an email sent by a customer who has just completed her IVA.

It's a powerful reminder that for many people their debt isn't just a financial burden - its a reminder of a difficult time in their past. We are happy to play a part in helping her move on from the trauma she suffered.

20/01/2022

Friends of Frankie is our Charity of the Year – it was set up in memory of Frankie Grogan. Tomorrow we’ll be marking what would have been Frankie’s 6th birthday.

We’re encouraging colleagues to wear his favourite colours – blue and green – and to make a donation to support research into Sudden Unexplained Death in Childhood.

Click on the link if you'd like to support this work - https://www.justgiving.com/fundraising/friends-of-frankie-grogan6

18/01/2022

Once again Financial Wellness Group has confirmed its commitment to being a Real Living Wage employer. A number of colleagues will see their pay increase next month to ensure they at least match the new £9.90 rate.

14/01/2022

Have you tried our callback service?

At busy times there's no need to hang on the phone to speak to a member of our customer service team. Just hit 5 and we'll call you back as soon as we can.

You can even select what number you want us to ring you back on.

11/01/2022

Today we are celebrating the 6,500+ customers who we supported to clear the debts included in their debt solution in 2021. Congratulations to every one of you 👏🏾 🎉 🍾 🥂 🎈

Are you going to be debt-free in 2022?

07/01/2022

It's amazing how debt advice can make you feel isn't it?

Thank you to Gary for sharing this feedback. We are delighted to have been able to help.

04/01/2022

This just a reminder that we are able to provide all our customer communications in Braille. If that would suit you, just ask a member of the team.

04/01/2022

We hope that you managed to rest and recuperate over the holiday period.

Our advice and customer service teams are here to help and we're back to normal working hours.

Remember, its just 355 days until Christmas 2022!

03/01/2022

The number of people opting for plant-based foods in January just keeps climbing. If you fancy it - or just the odd plant-based meal now and then - read our guide to budget-friendly vegan eating.

Updated: 13/12/2021 Whether you’re looking for a good detox or want to try a new lifestyle, Veganuary is a fantastic way to trial and explore a plant-based diet. Typically, this trend is practiced from the start to the end of...

01/01/2022

Making any New Year's Resolutions this year?

Why not resolve to take control of your money? Read these six tips on how you can improve your financial situation in 2022.

Updated: 13/12/2021 Did you make any New Year’s resolutions for 2021? Unless they were ‘stay in more’ and ‘wash my hands more often’, they’re unlikely to have survived the year… We’re all hoping for better things from 2022 – but...

31/12/2021

Wishing you all a prosperous, healthy, safe and peaceful 2022, from all of us here at Financial Wellness Group.