07/10/2021
What we can offer you:
Earn £20,000 for a 40hr week or we offer contracts to suit your lifestyle
31 days holiday increasing with service
Fantastic training which includes assessments to develop you to competent levels
Career progression opportunities within the business
Regular team building, competitions, incentives, prizes and fun days
Eric – our employee reward platform and many more attractive benefits
What your day could look like:
Managing calls (this is a 100% telephone-based role) you will be establishing our customers’ needs and affordability by gathering information with them
Negotiating payments and payment plans
Establishing our customers’ needs and affordability by gathering information
Providing great customer service
Managing customers’ expectations
Support and direct our customers to relevant charities/support networks
Update customer accounts with relevant notes and outcomes
What we would from you:
Good customer service skills to build up good rapport with your customer
Strong listening, empathy and questioning skills
Confident using computers with the ability to pick up new skills easily
Ability to work on own initiative as well as part of our friendly teams
A genuine drive to deliver excellence and work towards achievable targets
Call Centre experience is not essential however, you should be a good communicator using both verbal and written skills and be a confident computer user with the ability to pick up new systems quickly
So, if you have a genuine passion for delivering excellence, enjoy talking to people and want to make a real difference to the customers you interact with, as well as working for a fast growing, friendly company then this could be the role for you. Please apply by following the directions on the website.
Who are Orbit?
Orbit work with most of the UK’s water companies to help customers behind with their water bills. Due to recent growth in our Call Centre we are recruiting for Customer Service Consultants to join our very friendly Call Centre team in Telford. Orbit are part of the Encore Capital group, one of the world’s largest specialist financial service groups with over 7,700 employees worldwide.
Orbit is an equal opportunities recruiter and welcome applications from all suitably skilled applicants, regardless of their race, s*x, disability, religion/beliefs, s*xual orientation or age.
We will conduct credit, fraud, criminal record and 5-year reference checks as part of our pre-employment screening on all successful candidates.
Recruitment support is supplied by Wescot Credit Services who are part of the Orbit group - please apply by sending your CV to [Email address hidden] loop