30/04/2021
When someone makes a referral to you, how do you handle it? Their reputation is on the line, and that needs to be protected. So, if someone makes a referral, we have an obligation to contact the person who may need your services, even if we can't take on the work. And whatever the outcome I also contact the person who made the referral and update them (I’m assuming that they have been thanked previously) in a timely fashion. For me that's within a day or two of receiving the referral.