TUMA

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TUMA TUMA is a cross border payments app that enables fast, secure, and affordable money transfers from UK 🇬🇧 to 🇰🇪🇹🇿🇺🇬🇪🇹🇷🇼🇿🇦🇲🇿🇿🇲🇿🇼🇸🇸🇧🇮🇨🇬🇬🇭13 African countries.

As we come to the close of Customer Service Week, we would like to take this opportunity to sincerely thank all our cust...
09/10/2026

As we come to the close of Customer Service Week, we would like to take this opportunity to sincerely thank all our customers for choosing Tuma and trusting us with your money transfers.

Your trust means a great deal to us, and we remain committed to making your experience with Tuma as smooth, reliable, and convenient as possible. We understand that every transfer represents more than money — it represents care, family, and connection.

To those who are not yet part of the Tuma family, we warmly invite you to join us and experience the Tuma difference.

From all of us at Tuma, thank you for being part of our journey. Your trust inspires us to serve you better, every day.

Thank you, and happy Customer Service Week!

Closing out Customer Service Week with our Director, Mike Macharia. His view is simple: trust isn't won in a week. But i...
09/10/2026

Closing out Customer Service Week with our Director, Mike Macharia.

His view is simple: trust isn't won in a week. But it can be lost in a single transfer that doesn't arrive.

That's what keeps this team sharp — not a campaign, but the knowledge that someone is waiting on the other end.

Thank you for a brilliant week. 💙

Vile Nangojea Boxing day gifts kwa TUMA 🤣🤣..UK🇬🇧 Hamjamka?Mpaka nafunga maitho 🤪🤶🎄🔥..
09/10/2026

Vile Nangojea Boxing day gifts kwa TUMA 🤣🤣..UK🇬🇧 Hamjamka?Mpaka nafunga maitho 🤪🤶🎄🔥..

You know that person who always does just a little more?The one who checks in."Uko sawa?" The one who remembers.The one ...
09/10/2026

You know that person who always does just a little more?

The one who checks in."Uko sawa?"
The one who remembers.
The one who says, “Usijali, nitashughulikia.” ❤️

For many of us, that’s what staying connected to home looks like, because no matter how far you are,home is still home.🇰🇪

This Customer Service Week, we’re celebrating The Extra Mile and everyone who keeps showing up for others.

If Kenya is home and you’re sending from the UK, make your next transfer with TUMA .

Download the app. Get started. And when it’s time to send, use Tuma.

Day four.Nelly is our General Manager. She's clear about what counts: not downloads, not sign-ups — whether the money ac...
08/10/2026

Day four.

Nelly is our General Manager. She's clear about what counts: not downloads, not sign-ups — whether the money actually arrived, and whether you'd use us again.

It's a harder number to hit. It's also the only one that matters to the person waiting on the other end.

Asante for being part of it. 💙

Nobody enjoys the verification step. Let's be honest about why it's there. 🪪We're a regulated money business. Verifying ...
08/10/2026

Nobody enjoys the verification step. Let's be honest about why it's there. 🪪

We're a regulated money business. Verifying who you are is how we keep your money — and everyone else's — protected from fraud.

It's a one-time thing. Have your ID ready and it takes a few minutes.

Stuck on it? Reply to this post and our team will help you through. 💙

Midweek, and today we're talking about the part you never see. ⚙️Gideon leads engineering. His team's job is to make sur...
07/10/2026

Midweek, and today we're talking about the part you never see. ⚙️

Gideon leads engineering. His team's job is to make sure you never have to think about whether a transfer will work.

When it goes smoothly, nobody notices. That's exactly how it should be.

Going the extra mile usually means doing the unglamorous work properly. 💙

Day two of Customer Service WeekGabriel leads product at Tuma. When something in the app annoys you, his team is the one...
06/10/2026

Day two of Customer Service Week

Gabriel leads product at Tuma. When something in the app annoys you, his team is the one that hears about it, and then has to fix it.

Most of what we've improved this year came from somebody telling us it wasn't good enough.

So please keep telling us. It genuinely works. 💙

Customer Service Week question number one, and it's the one we think about most. 💭Who's on the other end of your transfe...
05/10/2026

Customer Service Week question number one, and it's the one we think about most. 💭

Who's on the other end of your transfers?

👵🏾 Mum or dad
👧🏾 A sibling
🎓 School fees
🏠 Home or a project

Tell us in the comments — we read every single one. 💙

Ever wondered what happens after you tap send? 👀1️⃣ Your transfer is checked and secured2️⃣ It's converted at the day's ...
05/10/2026

Ever wondered what happens after you tap send? 👀

1️⃣ Your transfer is checked and secured
2️⃣ It's converted at the day's rate
3️⃣ It moves through our licensed partners
4️⃣ It lands in your person's mobile money or bank account

About 4,200 miles, start to finish.

Save this for the next time someone asks how it works. 📌

Address

107-111 Fleet Street, , United Kingdom
London
EC4A2AB

Telephone

+447778024995

Website

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