13/04/2022
Why Good UX & Strong Security Are Critical in Mobile Banking https://bit.ly/3792Y1X In banking, there’s a long-standing belief that apps can be secure or user-friendly — but not both.
Stronger security requires usability compromises, the thinking goes, while a slicker, smoother and simpler experience inevitably introduces vulnerabilities that cybercriminals can exploit.
This view is, at best, misguided. You can create a banking app that meets high security standards without forcing your customers to do the equivalent of filling out a ten-page form every time they want to change their details.
A UX Concept Built on a False Choice
The problem with the user experience versus security debate is that it frames it as a binary choice between the lesser of two evils. The conventional wisdom is that cybercriminals tend to go for the lowest hanging fruit.