Smarter Payments

11/10/2026

🎉 Celebrating five years of Mandy at Smarter Payments!

Last week marked Mandy's fifth anniversary with us, and we couldn’t let it pass without saying a big thank you.

A valued member of our customer support team, Mandy is the friendly voice helping our merchants with their payment processing and providing support when they need it.

Alongside this, her role as Account Growth Assistant sees her supporting our Business Development Managers across the mainland and islands, coordinating client appointments and helping make new B2B introductions.

Mandy, thank you for everything you bring to the team and for the care you give our customers. We’re delighted to celebrate this milestone with you! 💜

08/10/2026

☕ Customer spotlight: Cafe Interlude, Meadowfield

Taking an order, sending it to the kitchen and processing payment should be a smooth process for your team.

That’s what we’ve helped Cafe Interlude on Meadowfield Industrial Estate achieve with a complete Smarter POS Intelligence setup.

Their new system includes:

✅ Tablet-based Smarter EPOS
✅ Integrated card payments
✅ Cash drawer
✅ Counter receipt printer
✅ Kitchen order printer

Everything works together, helping the team take orders, send them straight through to the kitchen and accept payments without manually entering the amount into a separate card machine.

It’s a connected setup designed to make everyday service simpler, with fewer opportunities for mistakes.

If you’re near Meadowfield, pop in and visit Cafe Interlude. With homemade food, local ingredients and a lovely team behind it, it’s an independent business we’re delighted to support.

Thank you to everyone at Cafe Interlude for choosing Smarter Payments! 👏

Could your till and payment setup be working better for your business?

We offer independent hospitality businesses a free Point of Sale Assessment, reviewing your existing EPOS, card payments, online ordering and reporting to identify opportunities to simplify processes and improve how your systems work together.

If you’d like a fresh perspective on your current setup, get in touch. We’d be happy to arrange a no-obligation conversation.

06/10/2026

☕ A varied menu. A busy café. A smarter way to serve.

From all-day breakfasts and traditional café favourites to Indian-inspired dishes Kenton Lane Café Lane Café in Harrow has plenty to offer its customers.

We were delighted to install a Smarter POS system for this independent, family-run business, configured around its menu and the way the team works.

Their new setup includes:

✅ A SUNMI all-in-one EPOS system
✅ Integrated card payments
✅ A customised menu with clearly organised categories
✅ Reporting to help the team keep track of business performance

With the EPOS and card machine connected, staff no longer need to enter each payment amount twice. That means less manual input, fewer opportunities for mistakes and quicker service when things get busy.

We also helped the team get comfortable using the system, so they could start taking orders confidently from day one.

Thank you to everyone at Kenton Lane Café for choosing Smarter Payments. It’s a pleasure to support a brilliant local business. 💙

Could your business benefit from a fully connected EPOS and payment system?

Get in touch to arrange a free, no-obligation demonstration.

📞 0300 3035 264
📧 [email protected]
🌐 www.smarterpayments.co.uk

29/07/2026

🍕 When our own team choose Smarter Payments for their business...

There's no better vote of confidence than when one of our own colleagues trusts us to support their new venture.

After launching a mobile pizza truck business, we helped them get everything in place before opening, including:

✅ A simple, easy-to-use EPOS system
✅ A fully customised menu with all the add-ons they needed
✅ An integrated wireless card machine
✅ A wireless kitchen printer to keep orders running smoothly

The result? A setup that helps the team spend less time managing orders and more time making great pizza.

Here's what they had to say:
"Smarter Payments set up my super user-friendly EPOS system within a couple of days and customised my menu exactly how I wanted it. They also supplied an integrated wireless card machine and set up my wireless printer, making ordering really efficient and allowing my staff to focus on getting the pizzas out on time. It exceeded my expectations, and I'd definitely recommend Smarter Payments to any new business looking for an EPOS system tailored to their business."
We're incredibly proud to support businesses of all sizes, and it's even more rewarding when members of our own team choose Smarter Payments to help bring their own business ideas to life.

Good luck with the pizza truck - we know it's going to be a huge success! 🍕🚚

27/07/2026

On Saturday, the team at Smarter Payments supported Guernsey Cricket at their U19 Cricket World Cup qualifier and what a match it was!🏏

Our Head of Marketing presented the Man of the Match award to Freddie Forshaw, who delivered a stunning performance with 5 for 14.

Guernsey's 66-run victory over France was brilliant to watch. Congratulations to the entire U19s team on making it two wins from two! 👏

Guernsey have all-but booked their place in the ICC Men’s Under-19 Cricket World Cup Europe Division Two Qualifier semi-finals with a game to spare after making it back-to-back wins to start the tournament.

30/06/2026

🛍️ Industry Spotlight: Retail

In retail, every second counts.

Whether it's a busy Saturday afternoon, a seasonal sale, or the Christmas rush, customers expect a fast, seamless checkout experience.

Long queues, payment delays and unnecessary friction can all impact customer satisfaction and ultimately sales.

For retailers, payment solutions need to be:

⚡ Fast
💳 Reliable
📊 Easy to manage
📱 Flexible enough to meet changing customer expectations

It's also worth reviewing your payment costs regularly.

Many retailers focus on stock, staffing and overheads, but card processing costs can quietly increase over time if they're not reviewed.

At Smarter Payments, we work with retailers across the UK to help them find payment solutions that support both customer experience and business growth.

What's the biggest challenge facing retailers in 2026?

👇 Let us know below.

29/06/2026

📣 Meet the Team | Emma Tyler – Customer Services & Sales Support Team Leader

When we first started working with Emma, we discovered she’d previously been fired from a teaching role after allegedly leading a student revolt.
Naturally, we saw leadership potential and decided to take a chance on her!

Before joining Smarter, Emma taught English, so we’re fairly confident she knows her alphabet (even if she insists it’s all phonetic anyway). She also worked for a legal firm, which means she can spell most words without having to ask Google first.

These days, Emma keeps our customers happy, our sales team organised, and the rest of us in line.

To ensure optimal performance, we’ve provided her with a sunny field in Spain, access to a swimming pool, plenty of fresh air, and room to roam. It’s all part of our employee wellbeing programme.

Emma is also a dog trainer, which means she’s spent years working with energetic, demanding characters who occasionally bark when they don’t get their own way. Needless to say, customer service came naturally.

For the safety of our customers, we do keep her at arm’s length from time to time… but only when she’s had too much coffee.

In all seriousness, Emma leads our Customer Services & Sales Support team with a huge amount of care, patience, and dedication, and we’re lucky to have her.

19/06/2026

📣 Meet the Team | Larry Lewis – Head of Independent Sales

🏠 My Smarter Payments Story

I spent six fantastic years with a leading independent payments provider, progressing from Business Development Manager through to Regional Manager. It was a brilliant environment that gave me the opportunity to grow professionally and build some incredible relationships along the way.

After a period with another major payments organisation, I realised that while the package was attractive, I missed being part of a close-knit team with a strong culture and shared vision. I wanted to be somewhere that felt collaborative, ambitious, and genuinely focused on helping both customers and colleagues succeed.

When I was introduced to Smarter Payments, it quickly became clear that this was exactly the kind of business I had been looking for. I joined in January 2026 and haven't looked back.

⚡ An Exciting Time to Be Here

The business is growing rapidly, with the launch of innovative solutions including our mobile app, Pay by Link, Crypto Pay and Smarter POS Intelligence. It's exciting to be part of a company that's constantly looking for new ways to help businesses improve their payment experience and operate more efficiently.

☀️ A Day in My Life

No two days are ever the same, and that's exactly how I like it. My role focuses on supporting independent merchant services sales across multiple UK territories, working with hospitality, retail and service-based businesses.

I spend my time meeting business owners, reviewing their current payment arrangements and helping them identify opportunities to reduce costs, improve efficiency and access solutions that genuinely work for their business.

🙋 A Little Bit About Me

Outside of work, I'm a qualified life coach, and that has a huge influence on how I approach leadership and business. I'm passionate about personal development and helping others achieve their goals, both professionally and personally.

For me, success isn't just about results; it's about helping people grow, develop confidence and create opportunities for themselves. That's the part of the job I find most rewarding.

👇 If you'd like to find out more about joining our growing team, we'd love to hear from you.

10/06/2026

🍽️ Industry Spotlight: Hospitality

In hospitality, every customer experience matters.

From the moment a guest orders a coffee, settles a hotel bill, pays for a meal, or buys drinks at the bar, the payment process is often the final interaction they have with your business.

And when it works seamlessly, most customers won't even notice it.

But when it doesn't?

❌ Long queues at busy periods
❌ Failed transactions
❌ Slow payment processing
❌ Frustrated customers
❌ Lost sales

For hospitality businesses, payment systems need to do more than simply take card payments. They need to support a fast-paced environment where speed, reliability and customer experience are essential.

With rising costs continuing to challenge the sector, it's also worth asking:

💷 Are you paying the right rates?
💷 Are your payment solutions still fit for your business?
💷 When did you last review your merchant services?

Small improvements across hundreds or thousands of transactions can make a significant difference over time.

At Smarter Payments, we work with hospitality businesses across the UK to help ensure their payment solutions are working as hard as they are.

What do you think is the biggest challenge facing hospitality businesses right now?
👇 We'd love to hear your thoughts.

05/06/2026

💷 The £10,000 Question...

If your business processed an extra £10,000 this month, would you actually know how much of it you'd keep?

Most business owners keep a close eye on sales, margins, stock costs, wages, and overheads.

But when was the last time you looked at your card processing costs?

Many businesses are surprised to discover they're paying for things they weren't aware of, such as:
• Transaction fees
• Authorisation charges
• PCI compliance fees
• Monthly service fees
• Additional charges hidden in the small print

The reality is that payment costs can change over time, and what was competitive a few years ago may not be today.

That's why it's worth reviewing your merchant services regularly. Not because the cheapest option is always the best, but because understanding exactly what you're paying helps you make informed decisions for your business.

A quick review could reveal opportunities to reduce costs, improve service, or simply give you peace of mind that you're getting good value.

When was the last time you checked your card processing statement?