18/09/2025
Guavapay (UK) is unable to accept funds into it’s MyGuava App and MyGuava Business platform with immediate effect until further notice. This is a requirement that we have agreed with the Financial Conduct Authority (FCA).
During this temporary suspension:
▪️ Customers can no longer be able to load or accept new funds into the MyGuava App and MyGuava Business platform or create additional cards.
▪️ Customer funds remain safe and protected in accordance with our safeguarding obligations.
▪️ Customers can still view your account and access transaction history.
▪️ Customers are free to withdraw, transfer and spend funds until your existing balance is zero.
We deeply regret the inconvenience caused to all our customers and partners as a result and will continue to provide updates as new information becomes available.
For customer inquiries, please contact: [email protected]
For Business support inquiries, please contact: [email protected]
For more information, visit the link below
Guavapay announces a temporary suspension of services in agreement with the FCA. Customer funds remain safe and protected.