14/09/2026
We want everyone to feel supported when they bank with us.
That’s why we’re piloting Speak Easy communication cards in selected stores. The cards use simple words and pictures to help customers who may find speaking difficult tell our colleagues what they need. They can support conversations about everyday banking, lost or stolen cards, suspected fraud or scams, and requests like moving somewhere quieter.
If you’re visiting Basildon, Birmingham, Cardiff (Newport Road), Milton Keynes, Guildford, Holborn, Liverpool (Paradise Street), Luton, Slough or Southend store, look out for the cards on display or ask a colleague.
