Sonex Financial

11/11/2023

Are you or someone you know looking for a job in the Llanelli area?

We are hosting a hiring event to fill a large number of vacancies to support our growth.

Click the link in the comments for more details and to apply.

11/11/2023

Are you or someone you know looking for a job in the Cardiff area?

We are hosting a hiring event to fill a large number of vacancies to support our growth.

Click the link in the comments for more details and to apply.

09/01/2023

As the cost of living continues to rise, many vulnerable people are finding it increasingly difficult to make ends meet. For those living pay cheque to pay cheque, or on fixed benefits, even small financial setbacks can have serious consequences.

A quote from the below post is that "These individuals are the canaries in the coal mine" which is so true. We have been working with our clients to support vulnerable customers experiencing increased financial hardship since before Cost of Living was a news headline.

This cost of living crisis is hitting hard, and it's important that we do what we can to support those who are struggling.

Food prices, energy bills, petrol... 2022 has been a year of interlinked financial crises. This has not gone well for the debt advice sector

12/08/2022

WE ARE HIRING IN LLANELLI!

09/08/2022

WE ARE HIRING FOR GROWTH!

11/12/2020

We Are Hiring 10 Customer Service Agents!

Do you want to join a National Award-winning company who is committed to its staff and delivers a great customer experience?

If you have the ability to listen, can hold a good conversation over the phone and have proficient computer skills; we’d love to hear from you.

Whether you’re looking for your first role, to get back into work or seeking a new opportunity we want to hear from you. Sonex Financial is growing quickly and presents a unique opportunity to get involved with an exciting business. We offer a competitive salary with excellent benefits.

Sonex Financial are a committed equal opportunities employer.

Job Type: Full-time/Part-time

Hours: Shift patterns. Core opening hours 8am - 8pm (Mon – Thurs), Fridays 8am – 6pm and Saturdays 9am – 1pm

Salary: £17,004.000 Per Annum Pro Rata rising to £18,004.00 Per Annum Pro Rata after 12 months of service

Potential Annual Bonus

Experience: Customer Service: 1 year (Required)

Please email CV and covering letter to [email protected]

26/03/2020

SONEX COVID-19 NOTICE

Updated 26th March 2020

During these difficult times, we hope all of our customers and their family and friends are safe and well. Our main priority is to guarantee our staff safety whilst maintaining normal service levels to our customers. We have taken the necessary precautions and we are following the current government guidelines strictly. We will continue to monitor the situation daily and follow any new guidance issued whilst offering the best possible service to our customers.
During this period of uncertainty, we will continue to support our customers and deliver the right outcomes based on their circumstances. If you have been affected by coronavirus and it has impacted you financially then please get in touch by phone, email or using the webchat feature. We are here to help and will consider all options available to us in order to come to a fair resolution.

06/03/2020

"Just another day in the world of Sonex Financial. As Hannah (or anyone else in the team) would say just doing my job.

I say proud to make a difference and a little goes a long way!

I just really want to thank you for making everything so easy and really understanding, I can’t even tell you how much that’s changed things for me! Made me much less anxious and not only have I sorted this, I’ve managed to pull my finger out and get the council tax and everything else sorted all because you took away that anxiety and I realised that it’s not that hard!

So honestly Hannah, Thank you so much!!

Hopefully I won’t be back in debt ever again but if I am I look forward to speaking to you again!"

Hannah has been with Sonex for over 2 years, she has a degree in Archaeology and is a part time singer in a rock band called Eyvltyde.

Our customers say she is a full time Rock Star at work too.

04/02/2020

With Vulnerable customers, the fear of opening post is one of the biggest challenges companies trying to deal with persistent debt will face. The constant fear of having to deal with financial matters means letters go unopened and calls unanswered. A majority of the Vulnerable customers we speak with are unaware of the help and support available to them from their creditors or find it difficult to understand. We believe that a 3rd party like Sonex, that is uniquely branded as a vulnerable customer support company and has experience engaging with disengaged vulnerable customers, can help break through barriers put up by individuals going through difficult times. With a re-engagement rate of over 65%, our experience has proven that we can rebuild broken relationships between creditors and customers.

11/11/2019

Meet M, who suffers from PTSD and found themselves in severe financial difficulty and whom we happened to contact on a particularly down day emotionally. During the conversation, it became evident that M was mentally in no position to address their financial matters and may even be a threat to themselves. We suggested seeking professional help and found some local services that could support M.

We made a follow up call to check up on M and it became clear that they hadn’t contacted the local mental health team so, with their permission, we made a call on their behalf.

A few days later M called in to say thank you and that our call to him and to the local support services probably saved his life. As M was unable to work due to their condition, we suggested putting in an application for universal credit.

We informed our client that the best resolution for them and for M is that M is given time to seek specialist help and for their benefit application to progress after which M will be in a better position to address their financial matters.

11/10/2019

These are the some of questions we at Sonex ask ourselves during and after every call;

- Have we picked up on all the vulnerabilities for this customer?
- Are the vulnerabilities the true cause of arrears or is there some unrelated, short term financial shock?
- What sustainable resolutions are available for this customer?
- Have we left the customer in a better place?

Everybody's circumstances and how they react to them are different, we can’t approach every call with a shopping list of outcomes.

Our takeaway from this call – no matter the situation, we believe there’s always an opportunity for a positive resolution.

13/06/2019

Sonex are proud and thankful to OFGEM for giving us the opportunity, as stakeholders, to provide input towards this Draft Consumer Vulnerability Strategy 2025 . During the consultation period, we look forward to offering further input based on our experience with vulnerability in the energy sector.

Ofgem is updating the Consumer Vulnerability Strategy to set out our priorities to help protect gas and electricity consumers in vulnerable situations until 2025.