23/07/2025
We have been complaining about this in our industry for years and now it is finally starting to be exposed. "Conditional Selling" is illegal under the Estate Agents Act 1979. You DO NOT have to use the estate agents mortgage broker or conveyancer and they are NOT allowed to discriminate against you for not using their services.
NB - There are lots of good estate agents out there.
Reporter Lucy Vallance goes undercover at one of the UK’s biggest estate agencies to investigate claims it’s not acting in the best interests of customers.