All appointments require a 50% deposit via bank transfer or PayPal. Cancellation of any appointment requires 48 hours notice. If given the required 48 hours notice , deposits can be refunded or carried over to a different appointment at the request of the customer. If less than 48 hours notice is received then the deposit is non refundable. The reason for this is that it will not give us time to o
ffer that slot to somebody else. All refunds will be paid via the same service used to pay. We do not offer refunds on any tattoos done at the studio. Customer Complaints Policy
Rothwell Tattoo Studio is dedicated to providing excellent customer service. Our reviews show the quality of our work. In the very unlikely event of a complaint we have a Complaints Policy to ensure that all complaints are handled as efficiently and effectively as possible. As one of our customers you are entitled to make a complaint to us. The following outlines our our policy and procedures for the handling of written and verbal complaints. Summary: We always want to resolve any complaint as soon as possible. Please contact Gary Morgan, owner of Rothwell Tattoo Studio as soon as possible and he will do his best to remedy any problems you may have as soon as possible. Our Responsibilities:
To provide an efficient, fair and structured mechanism for handling complaints. To provide our customers with access to the complaints handling procedure, including those customers with disabilities and special needs. To keep customers informed as to the progress of the complaint and an expected timeframe for resolution. Quarterly to review any complaints to help improve our customer service. Handling Your Complaint:
Upon recipt of a complaint we will acknowledge the matter via telephone or in writing within 3 business days. We will keep you informed of the progress of your complaint, any proposed actions and an expected timeframe for resolution. We aim to resolve any complaint as quickly as possible but usually within 7 days. We will advise you of the outcome of your complaint in writing. Step One:
If you have any reason to make a complaint about any of our work please contact Gary Morgan as soon as possible so he can resolve the issue. Email: [email protected]
Step Two:
After the complaint is made, if it cannot be resolved immediately we may need to gather further information. This may delay the process slightly but you will be updated with any reasons for delay and an expected timeframe to resolution. Step Three:
When your complaint is resolved we will confirm this within 7 business days.
