09/06/2026
A client complaint can feel like a personal attack, but it’s also a key moment for professionalism, risk management and client care ✨ .
In our latest article, we explore:
✅Why clients complain (and how to reduce the risk)
✅The 6 Cs of complaint prevention; consent, communication, contracts, case notes, children, confidentiality
✅What to do when a complaint lands in your inbox
✅When to involve your broker or professional body.
If you’re a therapist, counsellor, personal trainer or complementary therapist, this guide is for you!
👉 Read the full blog: https://www.balens.co.uk/educational-resources/how-to-handle-complaints-a-practical-guide-for-health-and-wellbeing-professionals/?utm_source=blog&utm_medium=social&utm_campaign=handling_client_complaints&utm_term=june_2026
