16/10/2026
Making our branches more accessible, for everyone. π
Weβre proud to introduce Speak Easy cards across our Relationship Centres. Speak Easy is a simple set of printed cards that help people, who find speaking difficult, to communicate when visiting us in person.
Each card shows a common banking phrase alongside a clear picture, allowing members to find the card they need and show it to a colleague to start a conversation.
In the UK, 1 in 5 people will experience difficulty speaking at some point in their lives. These cards were designed and developed by Nationwide, together with people who have lived experience of communication difficulties, including deaf people, people with learning disabilities, neurodivergent communities and stroke survivors.
For a mutual that exists to serve its members, making sure everyone can bank with us comfortably and confidently is something we care deeply about. Introducing Speak Easy is one more step in making our services as accessible as possible, for every member who walks through our doors.
Come and see them in your local Relationship Centre.