15/07/2025
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*** DUBIOUS SALES TACTICS AT TWO LEADING ESTATE AGENCIES UNCOVERED BY BBC INVESTIGATION ***
"She's probably done me out of quite a bit of money - I feel angry and conned."
Julie Gallagher believes her home was sold at a lower price than it could have gone for. There was a buyer who might have offered more for it, an undercover investigation by BBC Panorama can reveal.
Her Connells estate agent appeared to sideline this potential buyer in favour of someone else who had agreed to take out an in-house mortgage.
That mortgage was said to be worth about £2,000 to Connells, while the company potentially stood to make £10,000 in total by arranging add-on services and selling the buyer's property too.
"She sat on this sofa… and said she was actually working for me and she obviously is not, she's working for the company's ends," says Julie. "How dare Connells do that? Just appalling."
Panorama decided to investigate the company after speaking to more than 20 independent financial advisers (IFAs) and mortgage advisers from across England and Wales who had concerns about how the company operated.
Read the article in full here => https://www.bbc.co.uk/news/articles/cvg81l57x53o
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