26/01/2021
Full Time Collections Advisor
Conexus Recovery is seeking full collections advisors in our Derry/Londonderry office. Conexus Recovery is one of the leading debt recovery agency in Northern Ireland and UK mainland and works on behalf of major blue-chip lenders, high street banks and utility companies. Due to our outstanding reputation in this area we have gone from strength to strength resulting in ongoing expansion and therefore more opportunities to join our exciting company. Conexus Recovery are not your typical contact centre; we work on behalf of banking, utility, and retail finance companies whose customers have fallen behind with their repayments.
As a Collections Advisor, you will report to your Team Leader and be responsible for:
• Dealing with inbound and outbound customer calls, replying to customers emails
• Speaking with customers’ in a professional and empathetic manner
• Negotiating payments and payment plans
• Processing payments
• Following up on missed payments
• Referring customers to third parties who can offer independent help if required
• Update customer accounts with relevant notes and outcomes
• Ensuring all activities take place in accordance with our Company value, Data Protection principles, Treating Customer Fairly principles and Compliance
We’ll provide great training, helping you develop an in-depth knowledge of our processes and procedures, and giving you the communication and people skills you’ll need to deliver the high standards of service our customers expect.
Our training is comprehensive, you do not need previous financial experience however, to be a successful Collections Advisor you should have;
• Previous experience of working in a call centre
• Excellent customer service skills
• Ability to self-motivate and work well as part of a team with a positive attitude
• Strong listening and questioning skills
• Proven experience of dealing with vulnerable customers
• Strong organisational skills with the ability to prioritise daily workload whilst working accurately under pressure
• A genuine drive to deliver excellence and work towards KPI’s
• A good level of computer literacy with ability to pick up new skills easily
Why work for us;
We offer a competitive salary starting at £17,250 which increases when you pass the probation period to £18,000. Your working hours are 35 hours per week. Your shifts are rostered between 9am & 8pm Monday to Friday, and Saturdays between the hours of 9am & 1pm. This is a permanent, full-time position and contracts currently available for immediate start.
Training may be located in our Coleraine office, once completed you will transfer to our Derry/Londonderry Office.
So, if you have a genuine passion for delivering excellence, enjoy talking to people and want to make a real difference to the customers you interact with, then this could be the role for you!
Coronavirus (COVID-19)
The health, welfare and safety of our colleagues and the people we recruit is vital to us therefore we are closely monitoring Government guidance to ensure we are complying with guidelines and Conexus’s duty of care. As a business, we had to adapt quickly to respond to the COVID situation to keep doing what we are here to do which is to help our customers achieve their own financial recovery.
We believe there is no organisation better placed to help our customers through this period of uncertainty as this is exactly what we have been doing for years. Many of our customers are currently subject to a level of stress and anxiety that they have never encountered before but the feedback we have received demonstrates how what we do can change people’s lives. When they reach out to engage with us, we are there to listen.
Conexus Recovery is an equal opportunities recruiter and welcome applications from all suitably skilled applicants, regardless of their race, s*x, disability, religion/beliefs, s*xual orientation or age.
If you have any further questions about any part of the process, please email [Email address hidden] and use ‘Collections Advisor’ as a subject for your email.
