06/04/2026
"The biggest mistake I’m seeing SMEs make is trying to automate everything too quickly."
In March's edition of "Let's Talk" from Dynamic Business, our CTO, Ian Gregory, shared his thoughts on how AI trends will genuinely shape how small and medium businesses will operate over the coming year.
🗣️ He says: “Over the next 12 months, the AI trends that matter most for SMEs may not be the most hyped ones. They will likely be the practical applications that improve everyday business workflows.
"There are so many conversations, and myths or mistruths, about AI technologies out there right now it’s often difficult to make sense of what can help and what can be a resource-burning rabbit hole.
"The biggest mistake I’m seeing SMEs make is trying to automate everything too quickly – to go too far, too fast. If the underlying processes for bringing AI in are unclear or inconsistent, AI will simply multiply the confusion and make everything worse, rather than solve it. Successful businesses are building an understanding how work actually flows through the organisation and taking steps to standardise it.
"In our industry, accountancy outsourcing, what we are seeing deliver real value for our clients are tools that support collaboration, or documentation and knowledge sharing. These are areas where AI can help teams move faster while keeping human oversight and professional judgement in place.
"For SMEs, the winning model is unlikely to be AI alone. It will be a hybrid approach – combining automation, skilled people and external partners who can provide talent when it’s needed.”
You can read the full article here:
https://dynamicbusiness.com/leadership-2/lets-talk-business/lets-talk-what-does-the-next-12-months-of-ai-actually-look-like-for-smes.html
This week's Let's Talk our experts separate the AI hype from the developments that will genuinely affect how small and medium businesses operate, hire and compete over the next year.