07/09/2026
π± Are private work group chats really private?
A recent Employment Appeal Tribunal ruling has highlighted an important lesson for both employers and employees: conduct in a private messaging group can still have serious consequences at work.
The case involved a Royal Mail employee who posted abusive and threatening messages about colleagues in a group chat created during industrial action. Although he argued that the comments were jokes made in the context of trade union activity, his dismissal for gross misconduct was ultimately upheld.
The ruling reinforces that legal protections surrounding trade union activities don't provide protection for threatening or abusive behaviour β and adding an emoji or claiming something was a joke doesn't necessarily change that.
For employers, it's another reminder of the importance of having clear social media, messaging and conduct policies that employees understand.
For employees, the message is equally important: what you say in a WhatsApp or other private group chat can still have consequences in the workplace.
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