What are the opening hours?

Monday 8:30am - 5pm Tuesday 8:30am - 5pm Wednesday 8:30am - 5pm Thursday 8:30am - 5pm Friday 8:30am - 5pm Saturday 9:30am - 1pm

Card One Money

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Card One Money

We believe in financial freedom for everyone, no matter what your credit rating or employment status

We've been helping people better manage their finances since 2007 and have over 600,000 personal customers and 24,000 business customers. Our team is dedicated to providing accessible and highly functional accounts not only for personal customers, but for businesses too. With no need for credit checks, branch visits, or long-winded applications, we open accounts quickly and without a fuss.

21/08/2025

25th August Bank Holiday Opening Times for Card One Money Customer Services

Friday, 22nd August: 08:30–17:00 (Normal Opening Hours)
Saturday, 23rd August: 09:30–13:00 (Live Chat Only)
Sunday, 24th August: Closed
Monday, 25th August: Closed
Tuesday, 26th August: 08:30–17:00 (Normal Opening Hours)

Please account for bank holidays when sending Next Day Faster Payments.
Any Next Day Faster Payments sent after 16:30 on Friday, 22nd August 2025, will not arrive until Wednesday, 27th August 2025.

23/05/2025

May 26th Bank Holiday Opening Times for Card One Money Customer Services

Friday, 23rd May: 08:30-17:00 (Normal Opening Hours)
Saturday, 24th May: 09:30-13:00 (Live Chat Only)
Sunday, 25th May: CLOSED
Monday, 26th May: CLOSED
Tuesday, 27th May: 08:30-17:00 (Normal Opening Hours)

Please account for bank holiday's when sending Next Day Faster Payments.

Please note any Next Day Faster Payments sent after 16:30 today (Friday, 23rd May, 2025) will NOT arrive until Wednesday, 28th May, 2025.

02/05/2025

May 5th Bank Holiday Opening Times for Card One Money Customer Services

Friday 2nd May: 08:30-17:00 (Normal Opening Hours)
Saturday 3rd May: 09:30-13:00 (Live Chat Only)
Sunday 4th May: CLOSED
Monday 5th May: CLOSED
Tuesday 6th May: 08:30-17:00 (Normal Opening Hours)

Please account for bank holidays when sending Next Day Faster Payments.

Please note any Next Day Faster Payments sent after 16:30 today (Friday 2nd May 2025) WILL NOT arrive until Wednesday 7th May 2025.

10/04/2025

Happy Easter from everyone at Card One Money!

As we all tuck into our Easter Eggs, we want to let you know that our teams are still available to help during the holiday period:

Wednesday 16th April: 08:30-17:00 (Normal Opening Hours)
Thursday 17th April: 08:30-17:00 (Normal Opening Hours)
Friday 18th April: CLOSED (Good Friday)
Saturday 19th April: 09:30-13:00 (Live Chat Only)
Sunday 20th April: CLOSED
Monday 21st April: CLOSED (Easter Monday)
Tuesday 22nd April: 08:30-17:00 (Normal Opening Hours)

Please note: Our cut off for next-working-day payments is 16:30 and payments are processed on working days only. Please account for bank holidays when making payments.

For example, If a next day payment is made after 4:30pm on Thursday 17th April 2025, This payment won’t arrive in the recipients account until Wednesday 23rd April 2025.

19/12/2024

Happy Holidays from everyone at Card One Money.

As you’re wrapping up the year, we want to let you know that our teams are still available to help during the holiday period:

Monday 23rd December: 08:30 - 17:00 (normal opening hours)
Tuesday 24th December: 08:30 - 15:00
Wednesday 25th December: Closed
Thursday 26th December: Closed
Friday 27th December: 08:30 - 17:00 (normal opening hours)
Saturday 28th December: 09:30-13:00 (live chat only)
Sunday 29th December: Closed
Monday 30th December: 08:30-17:00 (normal opening hours
Tuesday 31st December: 08:30-15:00
Wednesday 1st January: Closed

Please note: Our cut off for next-working-day payments is 16:30 and payments are processed on working days only. Please account for bank holidays when making payments.

05/12/2024

Please be aware that our phone lines and Live Chat will close at 4pm today (05/12/2024), with both services resuming at 08:30 on 06/12/2024.

We apologise for any inconvenience caused and thank you for your understanding.

08/08/2024

AUGUST BANK HOLIDAY OPENING TIMES

- Friday 23rd August 2024- 8:30-17:00 (Normal Opening Hours)
- Saturday 24th August 2024- 9:30-13:00 (Live Chat Only)
- Sunday 25th August 2024- CLOSED
- Monday 26th August 2024- CLOSED
- Tuesday 27th August 2024- 8:30-17:00 (Normal Opening Hours)
- Wednesday 28th August 2024- 8:30-17:00 (Normal Opening Hours)

Don’t forget all next day Faster Payments need to be processed before 4:30pm on Friday 23rd August 2024 to arrive for the bank holiday weekend. Any next-day Faster Payments made after 4:30pm on Friday 23rd August 2024 will arrive with the beneficiary on the morning of Wednesday 28th August.

We hope you all have a lovely bank holiday weekend, from your Card One Money Customer Services Team.

22/07/2024

Fraudsters and scammers are becoming more clever in how they operate. As the world and technology evolve, the techniques used by criminals do too.

At Card One Money we do everything we can to try and help prevent this. However, it’s important that you’re vigilant and alert, to protect yourself and your money.

Look out for suspicious calls or emails and never give out your account information.

If you have concerns about a call or a message, get in touch with us immediately.

21/04/2023

At Card One Money, we’re committed to minimising the impact of our operations on the environment. With the help of C Free, an environmental consultancy, we’re proud to say we’re officially carbon neutral.

We’ve worked hard to achieve this, but we also understand that we have a long way to go. This is by no means the end of our sustainability journey, using C Free, we’ll continue to evaluate and take concrete steps to reduce and offset our carbon emissions as our company continues to grow.

If you have any questions about our environmental impact, get in touch today.

Certificates for carbon neutrality have been issued to Equals Money PLC, a part of Equals Group PLC.

22/12/2022

Happy Holidays from the Card One Money team.

If you need us over the festive period, we’ll be closed on Sunday 27th, Monday 26th, Tuesday 27th, and again for Sunday 1st and Monday 2nd. Our normal hours resume on Tuesday the 3rd of January.

06/05/2022

We're aware there has been a spike in cases over the past week involving automated calls from fraudsters claiming to work at Card One Money. It's crucial people remain vigilant and question any phone calls that come out of the blue, even if they state there has been fraud on your account.

Fraudsters may already have some information about you, so don't take this as confirmation that their approach is genuine. Never give out any personal information if you are at all suspicious and instead, contact us directly on a number from our website.

14/04/2022

The long Easter weekend is fast approaching, which means extra time unwinding, spending time with friends and family and lounging in front of the TV.

Hopefully you won't need to get in touch with us, but just in case you do, here are our customer service opening times over the weekend.

Address

Card One Money, PO BOX 3634
Chester
CH19NL

Opening Hours

Monday	8:30am - 5pm
Tuesday	8:30am - 5pm
Wednesday	8:30am - 5pm
Thursday	8:30am - 5pm
Friday	8:30am - 5pm
Saturday	9:30am - 1pm

Telephone

+443452416775

Website

http://www.cardonemoney.com/

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