Hundred Houses Society

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Hundred Houses Society Hundred Houses Society -
providing good quality homes and services in Greater Cambridge that people value

Customer Service Week – Day 5; Our commitment continuesAs the week comes to a close, thank you to everyone who has share...
09/10/2026

Customer Service Week – Day 5; Our commitment continues

As the week comes to a close, thank you to everyone who has shared feedback, taken part and helped us improve. This week we have focused on listening, taking ownership, keeping our promises and using complaints and customer insight to make our services better.

Customer Service Week may be ending, but our commitment to listening, learning and improving continues every day.

Catch up on all our Customer Service Week posts here https://www.hhs.org.uk/page/news/

Customer Service Week – Day 4Today we’re focusing on how complaints and customer feedback help us learn and improve. By ...
08/10/2026

Customer Service Week – Day 4

Today we’re focusing on how complaints and customer feedback help us learn and improve. By listening to customers, we can identify recurring issues, improve our services and help prevent problems from happening again.

Last week, our Scrutiny Panel hosted a Complaint Forum, giving customers the opportunity to share their experiences and help shape how we handle complaints in the future.

To find out more about complaints and compliments, or how you can get involved, visit https://www.hhs.org.uk/about-us/news/customer-service-week-listening-learning-and-improving/

Customer Service Week – Our Service StandardsThis Customer Service Week, we’re shining a spotlight on our Service Standa...
07/10/2026

Customer Service Week – Our Service Standards

This Customer Service Week, we’re shining a spotlight on our Service Standards — the clear commitments that set out the level of service you can expect from us.

We’re committed to listening, keeping you informed, treating you with respect and making it as easy as possible to access our services. If something goes wrong, we’ll be open about it and work with you to put it right.

Our standards help you know what to expect — and help us keep improving. Visit https://www.hhs.org.uk/about-us/news/customer-service-week-our-service-standards/ for more information and tell us what great customer service means to you.

Customer Service WeekDo you know how the information you share helps us improve our services?It helps us understand your...
06/10/2026

Customer Service Week

Do you know how the information you share helps us improve our services?

It helps us understand your needs, make our services fairer and more accessible, and identify where we need to do better.

We only collect the information we need, keep it secure and use it responsibly.

Find out more about how your information helps us improve our services and how we protect it: https://www.hhs.org.uk/about-us/news/customer-service-week-2026-how-we-use-your-information-to-improve-our-services/

It’s Customer Service Week!This year’s theme is Going the Extra Mile. Throughout the week, we’ll share how we listen to ...
05/10/2026

It’s Customer Service Week!

This year’s theme is Going the Extra Mile. Throughout the week, we’ll share how we listen to customers and use your feedback to improve our services.

Follow us during the week to find out more — and let us know what great customer service means to you.

Are you a shared owner or leaseholder?Come and share your views at the next Homeowners' Forum on 14th October at 6pm on ...
01/10/2026

Are you a shared owner or leaseholder?

Come and share your views at the next Homeowners' Forum on 14th October at 6pm on Zoom. Contact [email protected] or call 01223 856397 for more information or to register

Hundred Houses Celebrates 93 Years!We were delighted to celebrate Hundred Houses Society’s AGM on 22nd September, bringi...
24/09/2026

Hundred Houses Celebrates 93 Years!

We were delighted to celebrate Hundred Houses Society’s AGM on 22nd September, bringing together residents, shareholders, new and existing Board and Committee members, colleagues, local councillors and partners.

It was a positive opportunity to reflect on our achievements, celebrate our 93rd birthday and recognise the people and partnerships behind our work to provide safe, affordable homes and support thriving communities across Cambridge.
The day included a tour of selected HHS homes, giving guests the chance to see our investment in warm homes initiatives and to connect with residents and the wider community.

The formal meeting was introduced by the Mayor of Cambridge, Cllr Maria Cleminson, who reflected on the vital importance of safe, secure and affordable homes, describing a home as “much more than a building” and as a place where people can put down roots and feel part of a community. She praised Hundred Houses Society’s long-standing contribution to Cambridge since its foundation in 1933 and welcomed our continued focus on warm homes, sustainability and partnership working.

Reflecting on the AGM, Matt Thomas, Chief Executive of Hundred Houses Society, said: “It was a proud moment to bring people together to celebrate our history and look to the future. HHS has been part of Cambridge for more than 90 years, and that sense of local purpose still matters deeply. I am hugely grateful to our residents, colleagues, Board members, shareholders and partners, whose commitment helps us continue providing safe, affordable homes and supporting thriving local communities.”

04/09/2026

📣 Complaints Focus Group – have your say
We’re inviting customers to join us for an in-person focus group to share views and experiences of our complaints process.
Your feedback will help us understand what works well, what could be better, and how we can improve our service.
🗓️ Wednesday 30 September
⏰ 4.00pm to 6.30pm
📍 Hundred Houses Society, 51 Scotland Road, Cambridge, CB4 1QW
Spaces are limited and will be offered on a first come, first served basis.
To book your place, please email [email protected] or call 0300 303 5770 by Monday 21 September.

Hundred Houses AGM on 22nd September 2026 - please join us.
25/08/2026

Hundred Houses AGM on 22nd September 2026 - please join us.

Address

51 Scotland Road
Cambridge
CB41QW

Opening Hours

Monday 8:30am - 5:30pm
Tuesday 8:30am - 5:30pm
Wednesday 8:30am - 5:30pm
Thursday 8:30am - 5:30pm
Friday 8:30am - 5pm

Telephone

01223 315036

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