Direct Line

Direct Line As well as repeated posts containing the same content or spamming.

Here’s how it works.

1) We monitor the page from 8am - 7pm Monday to Friday and 9am - 5pm Saturday, Sunday closed.

2) We will remove posts that use inappropriate or abusive language, including hate speech or any posts that reflect irresponsible or illegal behaviour. If our community guidelines are breached, we retain the right to cancel any policy you have with us.

3) Please make sure you don’

t post personal information such as policy numbers, mobile numbers etc. If you want to get in touch you can contact us here on Facebook, but for more information or to get a quote, head to our website: https://www.directline.com/contact

4) If you work at Direct Line Group or you are affiliated with Direct Line Group in any way, we welcome your posts, but you’re not authorised to speak on behalf of the company.

5) We must stress that this is a community for people to share news and information about Direct Line. If you post information that advertises other products or that is not relevant to Direct Line Group, your post might be removed.

6) We always welcome feedback and value all comments that don’t violate the points above.

08/08/2025

On Sunday 10th August, we're carrying out maintenance to help improve our systems. Between the hours of 1:30pm-6:00pm, our online documents portal will be temporarily unavailable for our Home & Motor insurance customers. This includes customers trying to access documents relating to an existing claim.

If you purchase new cover, amend or renew an existing policy on this date, your policy documents won't be available until after 6:00pm. After this time, our systems will be up and running again as normal.

We're sorry for any inconvenience.

We’ve created a fund to support local communities and charities across the UK. Find out more: directline.uk/community
26/05/2020

We’ve created a fund to support local communities and charities across the UK. Find out more: directline.uk/community

If you’re a car insurance customer and think your annual mileage will drop by 1000 miles, we may be able to reduce your ...
14/05/2020

If you’re a car insurance customer and think your annual mileage will drop by 1000 miles, we may be able to reduce your premium. To find out more: directline.uk/Refund

09/03/2020

Stand down Donnie, we’re on it.

We know the Coronavirus (COVID-19) is causing concern about future travel plans, so we’ve added some insurance advice fo...
03/03/2020

We know the Coronavirus (COVID-19) is causing concern about future travel plans, so we’ve added some insurance advice for you here: directline.uk/coronavirus

If you need any further help, our team are also available on Messenger.

Coronavirus information for our customers

02/03/2020

If you’re in Snaith, East Cowick or Gowdall and have been impacted by the flooding, our team will be at The Priory Church in Snaith today and tomorrow, ready to help.

If you are in Hawick or Merthyr Tydfil and have been affected by , or need some advice and support, we have teams at th...
16/02/2020

If you are in Hawick or Merthyr Tydfil and have been affected by , or need some advice and support, we have teams at the following evacuation centres who are ready to help: 



Hawick: Teviotdale Leisure Centre

Merthyr Tydfil: Merthyr and Aberfan Leisure Centre

We also have people on the ground in Calder Valley.

All teams are using live policy data to identify affected or potentially affected customers.

We are closely monitoring the weather in red and amber alert areas, with further teams ready to support customers if needed.

09/02/2020

With ’s arrival, the Met Office have issued widespread weather warnings across the UK. Be prepared for power cuts by having a torch and blanket to hand.

2 days left January. 2 days.
30/01/2020

2 days left January. 2 days.

What do you see? 👀
14/01/2020

What do you see? 👀

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Bromley
BR11DP

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Tuesday 8am - 9pm
Wednesday 8am - 9pm
Thursday 8am - 9pm
Friday 8am - 9pm
Saturday 9am - 5pm
Sunday 9am - 4pm

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