Dudley Building Society

29/10/2026

Don’t forget to pop along to our Gornal branch tomorrow to talk over the perks of an ISA account with a cuppa 👋 ☕️

Want to find out the benefits of an ISA, how it could help you reach your savings goals, or what the rules are? 🤔

Join us at our Gornal Branch on 30th October for our ISA Coffee Morning.

Our specialists will be on hand to answer your questions over a warm cuppa ☕

For details on how to find us, visit: https://bit.ly/4ioQKUv

28/10/2026

🚀 We’re Hiring: Customer Service Representative

Dudley Building Society believes in helping people live better lives. Everything we do starts with a passion for providing an impeccable service, which is why we are excited to be recruiting Customer Service Representatives to support our members across our branch network and from our Principal Office in Brierley Hill.

Whether you are helping members face to face in one of our branches or supporting them over the telephone as part of our head office customer service team, you will build long-term relationships with new and existing customers and help them through key milestones in life.

This is an exciting position where you’ll:
✔️ Providing an excellent customer experience for our members, whether face to face, over the telephone.
✔️ Depending on the role, carrying out branch-based activities such as till management or providing customer support from our principal office via our telephone and remote channels.
✔️ Working proactively and collaboratively with colleagues across the Society to deliver great customer outcomes.
✔️ Completing customer administration accurately and helping members manage and maintain their accounts.
✔️ Building trusted relationships with our members, answering enquiries, resolving issues and maintaining a high level of customer satisfaction.

We’re looking for someone with:
• Approachable, helpful and member-focused, putting our members and communities at the heart of everything you do.
• Passionate about finding strong customer solutions and delivering brilliant service.
• A clear and confident communicator who is comfortable supporting customers face to face and over the telephone.
• Curious about our future, our members and the solutions we can offer, with the confidence to take initiative and dig a little deeper.
• Comfortable challenging the status quo and looking for better ways to support our members.

Plus, you will be joining a Building Society that’s in the Top 5 growing societies in the UK.

Visit our website for further details: https://bit.ly/33UCBHx

28/10/2026

🚀 We’re Hiring: Customer Service Specialist

Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.

As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.

This is an exciting position where you’ll:
✔️ Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
✔️ Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
✔️ Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
✔️ Utilising our financial products, you will be supporting our members through key life events.
✔️ Engaging with your local communities, businesses and partners both in and out of the branch.

This is a full time role and some Saturday work will also be required between 9am-12pm.

We’re looking for someone with:
• Experience in a similar role within Financial Services.
• Excited to be part of a wider team that collaborates to provide the best service for our members.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Eager to develop your knowledge. We like to continually develop our skills here and have lots of opportunities for career development to become a specialist in our branches.
• Flexible to go where our members need you most. This may mean splitting your hours between our branches.

Plus, you will be joining a Building Society that’s in the Top 5 growing societies in the UK.

Visit our website for further details: https://bit.ly/33UCBHx

27/10/2026

🚀 We’re Hiring: Finance Operations Analyst

We're looking for a proactive and analytical Finance Operations Analyst to join our Finance team and play a key role in delivering strategic change across the Society.

This is an exciting opportunity for someone who enjoys combining financial analysis, process improvement, project support, and stakeholder collaboration to drive meaningful outcomes. You'll work across a variety of initiatives, helping to improve systems, strengthen controls, enhance reporting, and support the delivery of projects that contribute to the Society's strategic objectives.

This is an exciting position where you’ll:

✔️ Analyse current Finance processes and identify opportunities to improve efficiency, controls and customer outcomes.
✔️ Produce financial and operational analysis to support business decisions, project activity and business cases.
✔️ Support the implementation of new systems, technology enhancements and regulatory changes affecting Finance Operations.
✔️ Coordinate project plans, actions, risks and dependencies, ensuring effective governance and communication.
✔️ Collaborate with stakeholders across Finance, Technology, Risk and the wider Society.
✔️ Produce management information and reporting to monitor project progress and benefits realisation.
✔️ Assist with testing, validation and user acceptance activities for system and process changes.

We’re looking for someone with:

• Experience working within a Finance function, ideally within financial services or another regulated environment.
• Experience supporting projects, change programmes or process improvement initiatives.
• Strong analytical and problem-solving skills.
• Advanced Microsoft Excel skills and confidence working with financial systems and data.
• Knowledge of finance operations, financial controls and reconciliations.
• Excellent stakeholder management and communication skills.
• AAT, ACCA, ACA or CIMA qualification (part-qualified or qualified) would be advantageous.

Plus, you will be joining a Building Society that’s in the Top 5 growing societies in the UK.

Visit our website for further details: https://bit.ly/33UCBHx

23/10/2026

Technology, Digital and AI Director

As we enter an exciting phase of strategic transformation, we're looking for an exceptional Technology, Digital, & AI Director to join team and lead this journey.
This is a rare opportunity to define and deliver an enterprise-wide technology, digital, data and AI strategy that will shape the future of the Society. You'll have the autonomy, influence and investment to drive meaningful change, transforming customer experiences, modernising platforms, unlocking the power of data and AI, and creating a more productive, innovative and resilient organisation.

This is an exciting position where you’ll:

✔️ Defining and delivering an ambitious Technology, Digital, and AI strategy.
✔️ Leading large-scale digital and business transformation programmes with measurable business outcomes.
✔️ Developing modern technology platforms, enterprise architecture and cloud-based solutions.
✔️ Creating a data-driven organisation through enhanced analytics, governance and management information.
✔️ Driving AI, automation and emerging technology adoption to improve productivity and decision making.
✔️ Providing executive leadership for cyber security, information security, technology resilience and technology risk.
✔️ Building a high-performing, innovative and commercially focused technology function.
✔️ Creating an environment where colleagues embrace technology and are empowered to work smarter

We’re looking for someone with:

🔹 Significant senior leadership experience leading technology, digital and transformation teams.
🔹 A demonstrable track record of delivering technology-enabled business transformation and measurable productivity improvements
🔹 Experience developing and executing digital strategies that improve customer and colleague outcomes.
🔹 Strong expertise in enterprise architecture, technology platforms, integration strategies and cloud technologies
🔹 Hands-on experience delivering AI, automation and digital innovation programmes at scale
🔹 Strong understanding of cyber security, operational resilience and technology risk management.
🔹 Experience operating successfully within a regulated financial services environment

Plus you will be joining a Building Society that’s in the Top 5 growing societies in the Uk

Visit our website for further details https://bit.ly/33UCBHx

23/10/2026

📣 Don't forget, we'll be open tomorrow in Bridgnorth!

Pop in for a complimentary tea or coffee and a chat with our friendly team.

We look forward to seeing you 😊

☕ Let's Talk Tea, Coffee & Savings

We're opening our Bridgnorth Hub on Saturday 24th October for a special coffee morning and would love to see you.

Pop in for a complimentary tea or coffee and chat with our team about your savings goals and our range of savings accounts.

📍 Central Court, WV16 4DB
🕘 9am - 12pm

We look forward to seeing you there!

For more details on where to find our Bridgnorth Hub, visit: https://bit.ly/4yhpVGq

20/10/2026

Meet the Bromsgrove team 👋

Get to know Ashley, Safiya, Katie, Chelsea and Kelly and learn more about the friendly faces behind our Bromsgrove Hub.

Read the full blog: https://bit.ly/4zDEQfb

19/10/2026

Interested in learning more about trusts and Trust Savings Accounts? 🤔

Join us at our Perton Branch on 23rd October from 9.30am to 12.00pm for our Trust Drop-In Morning.

✅ Learn the basics of trusts
✅ Understand the key roles and types
✅ Chat about our Trust Savings Accounts

All over a warm cuppa ☕

For details on how to find us, visit: https://bit.ly/4jqlGES

16/10/2026

Want to find out the benefits of an ISA, how it could help you reach your savings goals, or what the rules are? 🤔

Join us at our Gornal Branch on 30th October for our ISA Coffee Morning.

Our specialists will be on hand to answer your questions over a warm cuppa ☕

For details on how to find us, visit: https://bit.ly/4ioQKUv

16/10/2026

🚀 We’re Hiring: Interim Senior Financial Accountant

At Dudley Building Society, we're committed to making a positive difference to our members, colleagues and communities.

We're looking for an experienced Senior Financial Accountant to join our Finance team on an interim 6 month FTC basis, providing hands-on expertise and ensuring the smooth delivery of key financial accounting activities during an important period for the Society.

You will be responsible for maintaining strong financial controls, delivering accurate reporting, supporting audits, and driving process improvements that enhance the efficiency and effectiveness of the Finance function.

This is an exciting position where you’ll:

✔️ Lead and support financial reconciliation projects, resolving historic reconciling items and strengthening balance sheet controls.
✔️ Manage the year-end statutory accounts process and coordinate activities with external auditors.
✔️ Lead the preparation of monthly management accounts, ensuring accuracy, timeliness and insightful analysis.
✔️ Support operational finance activities, including reconciliations, reporting and financial controls
✔️ Identify and implement opportunities for process improvement and automation.
✔️ Provide financial insight and support to stakeholders across the wider business.
✔️ Support and utilise finance systems, with experience of Whistlebrook and ALMIS being advantageous.

We’re looking for someone with:

• A recognised accounting qualification (ACA, ACCA, CIMA or equivalent).
• Previous experience in financial accounting roles with a proven track record of delivering results.
• Strong experience of financial reporting, reconciliations, controls and audit support.
• Excellent attention to detail and the ability to manage competing priorities.
• Strong stakeholder management and communication skills.
• A continuous improvement mindset, with experience of driving efficiencies and automation.
Previous experience using finance systems, preferably Whistlebrook and ALMIS

Plus, you will be joining a Building Society that’s in the Top 5 growing societies in the UK.

Visit our website for further details: https://bit.ly/33UCBHx