04/09/2026
🚀 We’re Hiring: Customer Service Specialist - Bromsgrove
Dudley Building Society believes in helping people live better lives, and no one understands the needs of our members more than our Branch teams. Everything we do here starts with a passion for providing an impeccable service, which makes us even more excited to be looking for a Customer Service Specialist to join us.
As a Customer Service Specialist at the Society, you will be responsible for creating long term relationships with our new and existing Customers, supporting them through their key milestones in life.
This is an exciting position where you’ll:
✔️ Having good conversations with our members and prospective members to understand their needs and how our products and services can support them
✔️ Delivering excellent customer service, addressing enquiries, finding solutions and maintaining a high level of customer satisfaction.
✔️ Being responsible for all till management activities and ensuring conversations we have at the counter are maximised.
✔️ Working proactively and collaboratively with other colleagues across the Society, you’ll be responsible for delivering great customer outcomes.
✔️ Contributing to the achievement of the branch and corporate targets.
✔️ Engaging with your local communities, businesses and partners both in and out of the branch.
We’re looking for someone with:
• Experience in a similar role within Financial Services.
• Passionate about providing strong customer solutions.
• Curious about our future, our members, our data; well, about everything. You’ll want to know more about solutions we can offer and is confident to take initiative to dig a little deeper.
• Approachable, helpful and member focused – you’ll put our members needs, and the local community at the heart of everything you do.
• Strong at communicating – whatever communications methods you use, you’ll be able to represent the Society clearly and concisely.
• Not afraid to challenge the status quo – we have an unwavering belief in pushing the boundaries at the Dudley.
Plus, you will be joining a Building Society that’s in the Top 5 growing societies in the UK.
Visit our website for further details.