mydeposits Jersey

07/11/2025

🏠 Jersey landlords – we’d love to meet you!
Pop by for a chat with the team, ask any questions, and find out more about how deposit protection works in Jersey. No need to book, just come along!

Find out more here ➡️ https://bit.ly/4osycmS

16/11/2023

Please note our telephone lines and live chat are closed on Friday 17 November 2023 for a training and communication day across the HFIS group.

Our live chat is also closed on Saturday 18 November.

Our websites, portals and online accounts will still be open for the protection of deposits and any enquiries will be responded to on Monday 20 November 2023.

09/10/2023

Starting from November 1st, all new deposits protected with mydeposits Jersey will have no tenant fee charge of £21 (inc GST).

In our ongoing commitment to helping tenants, landlords and agents with a seamless and transparent renting experience, the tenant fee has been removed. This means you can enjoy our services without any charges.

Thank you for choosing us to safeguard your deposits. We're here to make tenancy deposit protection simpler and fairer for all. 🏡

If you have any questions or need further information you can read more on mydepositsjersey.je/content-hub/mydeposits-deposit-protection-fee/ or to reach out to our dedicated team on mydepositsjersey.je/support

09/06/2023

The Minister for Housing and Communities
Government of Jersey has launched a consultation to seek views on proposals for a new Residential Tenancy Law.

🗓️ Public meeting date for landlords and tenants is the 13 June 2023.

Find out more

States of Jersey Government Website.

20/12/2022

As Christmas approaches, please see our business opening hours over the holiday period.
Our website will still be fully operational throughout this time. 🎄👉 https://bit.ly/3WAyQk5

11/11/2022

Our telephone lines will be closed on Friday 11th November 2022, for a training and communication day across the Company.

Our websites, portals and on-line accounts remain open for the protection of deposits.

On Saturday the 12th November we will also be closed due to routine telephone and live chat maintenance.

mydeposits Jersey is the only government authorised tenancy deposit protection provider in Jersey. Protect your deposit today >

16/09/2022

In honour of Her Majesty Queen Elizabeth II and to commemorate her service to our nation, our office will be closed on Monday 19 September and reopen as usual on Tuesday 20 September.

If you need to access your account you will be able to do so online: https://www.mydepositsjersey.je/login/

28/09/2021

⚠️ Contact centre closure: Friday 1 October – Saturday 2 October

Our contact centre will be closed on Friday 1 October 2021 and Saturday 2 October 2021 for essential training. Our website will remain fully functional so you will still be able to protect deposits and manage disputes in the member area. The contact centre will reopen at 8:00 on Monday 4 October. We apologise for any inconvenience caused.

09/07/2020

We have resolved the issue and our phone lines are back up and running. We're sorry for any inconvenience caused.

09/07/2020

Our phone lines are currently down and we’re working with our provider to get them working again as soon as possible. We are sorry for any inconvenience this may cause. If you need to get in touch with us, our team is still available via live chat on our website.

23/05/2020

We are now closed for the bank holiday. We hope you have a great weekend and remember to stay alert! We'll be available again on Tuesday.