19/11/2024
We are hiring!
BP Insurance Brokers started life in Blackpool in 1958, and has grown over the years into a leading high-street insurance broker for the Fylde Coast area. We currently have a vacancy for a Team Leader to join our Blackpool Branch.
THE ROLE - TEAM LEADER
The Team Leader will be responsible for the day-to-day operations of the Personal Lines Insurance Division. You will be required to provide oversight and assist other staff within the Personal Lines team.
Applicants MUST have extensive experience within the insurance broking industry and a strong personal lines background.
ACCOUNTABILITIES / RESPONSIBILITIES
To directly assist in managing the General Insurance Division.
To assist in managing the motivation and morale of the team, proactively managing all employment-related issues, including discipline, grievances and welfare.
To assist in HR matters such as recruitment, training, staff reviews, appraisals, monitoring, managing absence, holiday requests, one to one’s etc.
Ensure efficiency and teamwork at all times whilst supporting the company’s Key Performance Indicator’s and targets.
Liaise with Office Manager & Business Support Manager to help shape and give direction to the company.
Identify performance improvement opportunities for the company.
Comply with the company’s compliance at all times within the requirements of the regulators rules.
THE ROLE INVOLVES:
Dealing with our customers face to face and over the phone.
Handling new business enquiries, sales, mid-term adjustments and renewal terms.
Securing new business opportunities.
Growing existing business income through retention and cross-selling.
Providing technical advice to ensure our customer's insurance needs are met.
Providing exceptional customer service at all times.
SKILLS & KNOWLEDGE REQUIRED
· Insurance qualified.
· Previous supervisory experience at an Insurance Brokers preferred.
· Advanced level of communication, people management & development skills.
· An Advanced knowledge of all aspects of Personal Lines Insurance.
· An Advanced knowledge of Claims procedures.
· Must be able to effectively handle complaints.
· Ability to work under pressure.
· Capable of, motivating, training, disciplining, supporting and mentoring other staff.
· Strong sales ability.
· Experience of using Microsoft Word, Excel and Outlook.
· Experience of using broker software systems such as CDL or Open GI.
· Excellent written & communication skills.
Flexibility required to work Saturdays (on a rota basis). Our office hours are Monday - Friday, 9.00am - 5.30pm and Saturday mornings 9.00am - 12 noon. A half day is allocated to you each week.
In return you will be welcomed and supported by our BP family. You will also be joining an organisation that cares about you as a person and your well being. Some of the other benefits are:
Competitive Salary with bonus scheme.
Holiday entitlement of 26 days plus bank holidays (pro-rata for part time hours.)
Opportunity to progress your career.
Pension scheme for when you feel it’s time to retire.
24-hour support for you and your families physical and mental well being.
Corporate perks such as discounted gym memberships, cinema tickets, shopping, Eye-care vouchers, cycle to work and much more.
1 days paid volunteering day to give back to our communities.
The Spotlight Awards, where we shine a light on the brightest talent across our group.
If you have the skills set out above and would like to apply, please send a copy of your CV to [email protected]
