21/08/2026
Five critical illness claims in one month.
Five people we have come to know. Five families suddenly facing fear, uncertainty and enormous change.
The past few months have been some of the most emotional I have experienced as a broker.
When a client contacts us with a serious diagnosis, they aren’t simply a policy number and we aren’t simply completing a claim form.
We hear the fear in their voice. We see the turmoil their family is experiencing. We know they are worried about their health, but also about their income, their mortgage and how they will keep everything going.
I wish I could take away the reason they need to claim.
What I can do is make sure they don’t face the process alone.
We deal with the insurer, help gather the medical information, manage the paperwork and keep the claim moving so our client can concentrate on themselves and their family.
When a claim is accepted, the emotion is difficult to describe. There is relief that the policy has done exactly what it was put in place to do, but also sadness because of what had to happen for that payment to be made.
These claims are a powerful reminder that critical illness insurance is never just a piece of paper.
It can provide financial breathing space when someone’s life has changed without warning.
This is why relationship with our clients doesn’t end when the policy starts.
We are here for the long haul.
Signing out for a weekend to decompress after an emotional one.
Briege x
