Cascade Insurance Services

Cascade Insurance Services We are a general Insurance Broker and cover homes and businesses throughout Kent.
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Cascade Insurance Services is an independent Insurance Broker based in Ashford, Kent, offering a client-focused approach to commercial and business insurance as well as Personal Insurance and High Value Home Insurance. We want to look after your interests and ensure that you as our customer comes first. We believe in core values of Respect and Integrity and know that Insurance is something that pe

ople find a hassle to arrange. We enjoy matching the best policy for your home and business so that you can sit back and relax while we do the hard work for you.

10/06/2026

We provide insurance advice to a large cross-section of business owners, high net worth and private clients. Many of our clients are highly qualified in their own fields and understand what it takes to run a successful business. What we offer these clients is expertise in our field - insurance.

We know what insurers are likely to ask you and how much information you should provide, and we consider questions that not all brokers will fully understand, particularly if you are working within the care sector. We take a detailed approach, and we do not make assumptions.

We undertake regular reviews of our clients’ properties and assets and work closely with insurance companies to ensure they receive expert advice, that there are no holes in their cover, and that they see value for money.

Judith Andrews CIPP/E, Cert DA Andrews is a specialist in her field. She supports SMEs and healthcare organisations with all aspects of data protection, helping them comply with the legislation and make the most of the data in their business. We spend time with Judith understanding her work, her clients and any potential risks, and we put in place insurance cover that works for her business. As her work evolves, we will consider how potential risks may also change, and we will continue to provide the most cost effective solutions.

If you would like to discuss your business or fleet insurance, or if you have a high value home, we would be happy to offer a free insurance review or answer any questions. Call John or Julie on 01233 512548, or you can find out more about our services on our website.

04/06/2026

Does anyone like filling in forms? It's probably even less likely when you are running a business, and it feels like there is more admin than ever.

​Fear of admin and paperwork is one of the most common reasons people don't review and change things like insurance and service providers. And sadly, this can result in insufficient insurance cover and missed opportunities.

You may have trusted someone to provide advice in the past, but when was the last time you undertook a review? Are you confident that your insurance and any answers to the insurer's questions remain the same as when you first completed the forms?

If you've just been 'sticking with what I have', please reach out to us; we really want to help limit the stress involved with getting the right insurance policies in place.

​We are offering a free review to ensure your insurance policies meet your current needs. We will look for cost savings or additional cover benefits, and will only advocate proceeding with insurance policies that offer you the right level of cover, at the right price.

​Our clients ​tell us that we make things clear and appreciate that we always focus on their needs, providing bespoke, tailored advice.

If you’d like an initial chat call John or Julie on 01233 512548, or you can contact us via our website.

27/05/2026

At Cascade Insurance, we often think of Julie as being like a unicorn. She is certainly unique in her experience and knowledge of the care industry.

Julie had a long career in nursing and midwifery, and she held senior roles in quality and compliance within the Energy sector. This level of hands on experience and industry insight now enables her to offer our care sector clients a comprehensive, knowledge-based approach to risk and insurance needs.

We would like to offer you a free insurance review to look in detail at the services you provide, the risks you and your staff face, and whether you are adequately covered by your insurer for these risks. Julie will also look at what might not have been considered previously. And, if you are a new start up and require a policy to register with the CQC, Julie knows the questions to ask and what information you will need to provide.
There is no obligation to take out a policy through us or to switch your provider.

If you are interested in a detailed policy review or are concerned that your insurance is insufficient for your business, reach out to Julie by phone on 01233 512548 or via our website.

20/05/2026

If you are a letting or management agent, if you have multiple rental properties, or you are a high value property owner, we would like to offer you a free review of your existing insurance policies.

There are many insurance providers for investment properties, and there can be wide variances between the level of cover offered by policies and the service that sits behind them. We prefer to work closely with a few providers whose premiums we know to be competitive, the cover is comprehensive, and who provide a great claims service.

Once we have undertaken the review, we can advise you whether an alternative policy would offer you better value and increased cover, if deemed appropriate. Our advice is always free, with no obligation to proceed with a policy.

Sally, from Sally Hatcher Estates, continues to place her trust in us because she knows that we deliver what we promise, and we strive to achieve the best value for all our clients.

Please give us a call on 01233 512548 or you can find out more about our services on our website.

13/05/2026

Jacqui is one of our valued clients and runs a well-respected IT support business, J&J Systems Ltd, with her business partner James. She first approached us to review their existing policies, to ensure they were adequately protected for all potential risks.

Businesses like Jacqui's often handle sensitive data, and they have access to their clients' systems, so their policy must cover data breaches, cybersecurity and potential business interruption. It also needs to take into account regulatory fines (GDPR, for example) and Professional Indemnity (PI) to protect against any possible negligence claims. For example, if their advice unintentionally results in a significant period of downtime for their client.

When did you last consider if there are any holes in your insurance cover, perhaps due to missing information? Revisiting your policy and your current insurer may not only highlight gaps, but there may also be a more cost effective solution available to you.

Knowing you have the right business insurance cover in place comes down to whether your insurance broker has asked you the right questions and you being certain that you have provided true and adequate information. At Cascade Insurance Services, we focus on finding the right level of cover for your business at the right price.

If you would like a free policy review, please get in touch with us either via phone on 01233 512548 or email.

J & J Systems UK Limited

07/05/2026

Care business owners... does business insurance feel like just one more challenge on top of an already demanding role? Working with a specialist, experienced broker can make all the difference. We understand that running a care business can involve a wide range of responsibilities, from managing complex health needs to meeting the expectations of the local authority and the NHS.

From years of direct experience working with care providers, we understand both the realities of delivering care and the detailed requirements insurers expect. We ask the right questions to ensure every relevant risk is properly identified and covered. Our tailored approach can include employers’ liability, public liability, professional indemnity, office buildings and business interruption, providing you with a solution built around your specific business needs.

We will review your cover each year to help ensure it remains fit for purpose, with the right level of protection and value. We won't just assume your cover will remain the same year after year.

Victoria from Continuity of Care Services Ltd has trusted Cascade Insurance for almost ten years. Our relationship began when she was setting up her domiciliary care business and needed an insurance quote for her CQC registration. As her business has grown, we have continued to review and adapt her cover.

If you are interested in a free review of your existing policies, or are concerned that your cover may not reflect your growth, or you are setting up a new care business, please contact Julie on 01233 512548 or via email.

29/04/2026

Our aim is simple: to be the kind of insurance broker we would want for ourselves. That means putting clients at the front and centre of everything we do, working as trusted partners, combining unbiased professionalism with warmth and even a touch of humour.

If you own your own business, Cascade can provide you with individual commercial insurance covers that are fundamental to protecting your business, such as Public and Employers Liability, Professional Indemnity and Commercial Vehicle Insurance, including Fleets.

We will get to know your business and, by so doing, will ensure that our recommendations provide real peace of mind that, should the worst happen, you are fully protected.

You can contact us on the phone 01233 512548, via email or on our website.

22/04/2026

In the age of social media, it doesn’t take much scrolling to find someone claiming that insurance is a “scam” — or worse.

Of course, it isn’t. Insurance is the essential oil in the machinery of business, protecting individuals and organisations from the otherwise unaffordable financial consequences of unforeseen loss. While not every risk can be insured, the breadth and sophistication of modern insurance solutions is genuinely extraordinary.

That said, insurance can and does sometimes fail — and most often this happens because relevant information hasn’t been provided, is inaccurate, or has fallen out of date. A key part of a broker’s role is staying close to their clients and ensuring insurers are kept fully and fairly informed.

Insurers want to pay valid claims. Clients want to be paid in full when the cover responds. Making sure that happens requires clarity, transparency, and fair dealing from everyone involved — and that’s exactly where we help.

15/04/2026

We have in-depth experience with high net worth and private client insurance at Cascade Insurance Services. Our direct relationships with clients enable us to consider lifestyle and personal circumstances when crafting insurance policies.

If you have fine art, high-value jewellery, collectables, or performance vehicles, none of which are standard possessions, you will require bespoke, tailored insurance, not a standard insurance policy.

We undertake regular reviews of our clients’ properties and assets and work closely with insurance companies to ensure they receive expert advice, that there are no holes in their cover, and that they see value for money.

We understand the nuances of the insurance world, particularly in relation to complex topics.

If you would like a review of your current insurance, including an assessment of whether you are underinsured or perhaps overinsured for items you no longer own, give us a call on 01233 512548 or visit our website.

09/04/2026

Insurance is not about getting cover for the lowest amount, despite how often we hear people saying they’ve saved money 'searching around'.

Can you be sure you've given sufficient information to your insurer, for your business, fleet or home insurance? Are you confident you will be covered should you need to make a claim?

We would like to offer you a complimentary policy review to ensure your existing policies are fit for purpose and cost-effective. We ask the questions insurers need to know, collating all of the essential information, and we will take the time to explain complex policies clearly for you. Our advice is always free, with no obligation to proceed.

We have always wanted to be the kind of broker we’d choose ourselves, putting clients first with trusted, personalised service. We bring deep knowledge and broad expertise, having over 50 years of combined experience in underwriting and insurance broking.

You can contact us on the phone 01233 512548, via email or on our website.

Address

Ashford
TN236LN

Opening Hours

Monday 9am - 7pm
Tuesday 9am - 7pm
Wednesday 9am - 7pm
Thursday 9am - 7pm
Friday 9am - 7pm
Saturday 9am - 1pm

Telephone

+441233512548

Website

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