We do it with unrivaled accuracy and in real time, and you can be reaping the benefits by tomorrow afternoon – it’s that simple. You’ve never seen customer feedback analysis like this
If you’re in the business of selling a product or service, you can bet your customers are talking about you somewhere. Why not tap into that resource and join the ranks of today’s most successful = customer experien
ce-driven companies? What you get
We know you have access to a wealth of useful information in the form of text-based feedback from your customers. But the fact that this feedback comes from multiple channels makes it hard to gain a comprehensive view of what they are trying to tell you. Etuma gathers all your feedback into a single analysis service, detects all the possible discussion topics in each individual feedback message, and assigns a sentiment value to each one. We give you
- Accurate and timely information for decision making
- A comprehensive management view of all customer feedback
- Marketing campaign monitoring to know what your customers think about your ideas before consumer behavior changes
- Quick operational error correction to minimize damage and prevent an even bigger crisis
- Product- and service-specific information automatically routed to product line managers
- Real-time information on how your competitors' activities affect your market. How we do it
Etuma's feedback analysis service is the culmination of thirteen years of research and development. Based on an in-depth linguistic understanding of language structures, semantics, syntax, dialects, and slang, our Natural Language Processing engine provides the world's fastest and most accurate discussion topic and sentiment identification, yielding over 90% Topic and Sentiment identification accuracy. Most Text Analytics or Natural Language Processing solutions understand only English or very few additional languages. And the syntactic and semantic understanding of any additional languages is often very limited. Etuma's technology understands ten languages, each on the same advanced level. Etuma feedback analysis currently supports English, French, Italian, German, Spanish, Swedish, Danish, Dutch, Norwegian, and Finnish. SalesForce.com provides the customer portal for us, and the computationally heavy language processing is done in the Amazon EC2 cloud. Who we are
We're experts in modern linguistics, internet services development, business development, and sales. We love language, and technology is an outlet for our passion. We get our kicks from providing a way for people to find, organize, and extract relevant and useful information from masses of text. Our specialists are university-educated linguists, IT professionals, and masters of computer science. Several of us hold doctoral degrees with extensive research backgrounds. Our success is based on our strong technical capabilities combined with our in-depth understanding of and passion for linguistics and excellent customer service and overall customer experience
