23/05/2025
1. Float Management (Liquidity Support):
Provide electronic float or cash to smaller (retail) agents when needed.
Help agents balance their cash and e-money to keep them operational.
2. Agent Recruitment and Monitoring:
Identify and recruit new agents in underserved areas.
Monitor and support the performance of regular agents.
3. Cash-in/Cash-out Services:
Perform high-volume cash deposits and withdrawals for users and agents.
4. Customer Registration and Support:
Register new CBE Birr users (customers).
Assist users with PIN resets, service issues, and education.
5. Technical Support and Training:
Provide training and onboarding for new agents.
Offer first-line support for system or app issues before referring to CBE.
6. Branding and Marketing Support:
Help implement marketing strategies in their region.
Distribute promotional materials to local agents.
